Project photos

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  • Updated 1 year ago
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I used to be able to see some of my kids' project's photos in the app, but I haven't seen them there in quite some time. Is that something that will return to the app? I loved that I could better imagine their days at the projects when I could see if it was a big building in a city or a small block building located in a field. Please bring that back.
Also, last time I requested a child's photo jpeg I received the current photo and two previous photos. Are there more pictures available for all the kids?
Photo of Rachel Hoffman

Rachel Hoffman

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Posted 1 year ago

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Photo of Beth

Beth

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That would be so neat to be able to see photos of the actual center a sponsored child attends!
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

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Rachel and Beth, we are in the process of updating and improving the app right now. I'll be sure to bring up your feedback on student center photos with our app developers. In the mean time, if your child's center has a photo, we are able to look up the photo and send that to you. Please let me know which centers you need and I'll email those photos that are available to you. 
Photo of Shannon Massey

Shannon Massey, Employee

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Oh that's great then! So glad to hear that Beth! :) I knew we had that issue with a few other accounts so maybe that was just a simple issue and it has already been fixed! Great to know! :)
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Beth

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I did send an email about the giving history, with the screen shot that you requested. Actually it is only 1 gift that is missing.
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Susan, Sponsor and Donor Relations, Social Media

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Beth, we received your email and replied earlier this morning. Thank you!
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Beth

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Hi- I'm still waiting for my account to be updated regarding giving history. When posted about the same problem about a month ago, the history was promptly updated. This time (regarding payments that were made since the account was corrected) I received a reply email, but my account has not changed.
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Susan, Sponsor and Donor Relations, Social Media

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Beth, I am so sorry that your account has not changed since the last time we talked less than a week ago. We still have a ticket with our processing department to correct this for you. Again, I sincerely apologize for the delay. Please rest assured that we are working hard to correct this for you as soon as possible. Thank you for your patience. 

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