Project photos

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I used to be able to see some of my kids' project's photos in the app, but I haven't seen them there in quite some time. Is that something that will return to the app? I loved that I could better imagine their days at the projects when I could see if it was a big building in a city or a small block building located in a field. Please bring that back.
Also, last time I requested a child's photo jpeg I received the current photo and two previous photos. Are there more pictures available for all the kids?
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Rachel Hoffman

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Posted 2 years ago

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Beth

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That would be so neat to be able to see photos of the actual center a sponsored child attends!
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Susan

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Rachel and Beth, we are in the process of updating and improving the app right now. I'll be sure to bring up your feedback on student center photos with our app developers. In the mean time, if your child's center has a photo, we are able to look up the photo and send that to you. Please let me know which centers you need and I'll email those photos that are available to you. 
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Beth

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That would be great, if it's not too much trouble! Here's the 4 centers my kids are in:

GU928

GU994

GU443

GU0902 ?

How neat it would be both for me to see photos of the centers, and to be able to share with my kids my joy at being able to get another peak into their lives! Thank you.

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Shannon Massey, Employee

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Hi Beth, 
I am so sorry, but it looks like we actually do not have photos for any of these projects. Also, Susan was able to speak with our web development team and confirmed that the project photos are actually still available, and will continue to be available on the new app. Therefore, you will only see project photos on the app if they are available. I am so sorry. 
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Beth

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Shannon, When you say app, does that include accounts on the web site? Are those photos normally shown on the child's page?

Also, the last 2 payments I made about a week ago are not showing on my payment history. Is this continuing to be a problem? What caught my attention is when I logged into my account, it still stated I had the opportunity to give one of my children a birthday gift. I love that the account does that, as I may have missed the birthday gift otherwise. But after looking in my checking account, I confirmed that I already made the payment the first time I saw the notice. It would really be nice if the payment information was kept up-to-date on the web site.

Thank you for all you do! Have a great day!

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Shannon Massey, Employee

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Hi Beth, 
 
Being able to view project photos was actually a special feature of having the app. Regrettably, at this time you will not be able to view these on your My Account. However, as you know we are always working to improve so we may be able to add these at some point. :)

I am so sorry that your online account does not seem to be up to date. We have had issues with the giving history not being up to date in the past but at this time it should be all fixed. Can you please try logging out and then logging back in to your account and see if it will show at that point? If it still does not show, can you please send us an email with a screenshot of what you are seeing to socialmedia@compasion.com, and that way we can look a little deeper into this issue. Also, at this time, you will still see a reminder to give for Christmas or birthday until that special event has passed. I know it does feel super inconvenient and can be confusing when you have multiple kiddos. We have had this feedback from other supporters and I know that our web development team is taking this recommendation into consideration as we continue to make updates. I am so sorry for the inconvenience. 
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Beth

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Actually, I don't get a reminder once I have given a birthday gift. It is still under messages, but it thanks me for giving the gift. I think that is just fine. That way I know it's been done.
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Shannon Massey, Employee

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Oh that's great then! So glad to hear that Beth! :) I knew we had that issue with a few other accounts so maybe that was just a simple issue and it has already been fixed! Great to know! :)
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Beth

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I did send an email about the giving history, with the screen shot that you requested. Actually it is only 1 gift that is missing.
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Susan

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Beth, we received your email and replied earlier this morning. Thank you!
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Beth

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Hi- I'm still waiting for my account to be updated regarding giving history. When posted about the same problem about a month ago, the history was promptly updated. This time (regarding payments that were made since the account was corrected) I received a reply email, but my account has not changed.
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Susan

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Beth, I am so sorry that your account has not changed since the last time we talked less than a week ago. We still have a ticket with our processing department to correct this for you. Again, I sincerely apologize for the delay. Please rest assured that we are working hard to correct this for you as soon as possible. Thank you for your patience. 

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