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I recently saw a little girl on the Compassion website that would love to sponsor. However, I just took on 2 new sponsorships within the past few months and I am in the middle of an international move and job change. Nonetheless, I feel led to be her sponsor. Is there any way to put her on hold for a while until I am settled into my new life? Her name is Debora. Her ID is GH092200468.
Posted 2 years ago
Shannon Massey, Employee
Hi. Just wanted be sure that Debora was on hold since she is no longer listed on the site.
Maybe kids don't show up on the site if they are on hold, since they aren't available to be sponsored at the time? My guess is that the system automatically removes a child from the online list of "available" children when that child is marked as saved for someone else (you, in this case).
Susan, Sponsor and Donor Relations, Social Media
Ashley, Debora is now on your account. This means that she will not show up among the available children on the website. Are you looking on your My Account?
(Edited)
Yeah I've looked on My Account and she hasn't shown up which was why I asked.
Sarah, Sponsor and Donor Relations, Social Media
Hey Ashley! I am so sorry for the confusion. Susan and I think we got confused when looking into your account and I apologize for giving you incorrect information. I don't see Debora on your account yet. When I tried placing a hold on her for you this morning, I wasn't able to do so. Looking at the website, it looks like someone actually may have picked her sponsorship up between the time you gave us your sponsor number and we were able to respond today. You didn't officially sponsor her online Monday or yesterday did you? I did go ahead and place a reservation on her while I figure out what happened, which gives you "next in line" status to sponsor her just in case she was indeed sponsored by someone else online and the processing hasn't come through our full system yet.
No I didn't sponsor her online. I just checked and saw that she was no longer there. Thanks for your assistance. Hopefully I am still able to sponsor her.
Shannon Massey, Employee
Hi Ashley! Thank you for confirming for us. I have sent this issue to our technical team so that we can see if this is a system error and can be fixed, or if she is not available for sponsorship anymore. Please know that I am praying she is still available for you, and as soon as we hear back, we will be in touch! Thank you so much for your patience!
