Question about letter status

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  • Updated 2 years ago
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Yesterday I had a orange bar above my child's name saying letter in transit it something to that regard but now it's gone and I cannot see any of my letters etc..it won't load ..could you tell me if he has received a letter yet? I know it's soon but one status had said field office for translation. Thanks for any info :)!
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lisa

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  • always thankful :)

Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Lisa! It looks like you just wrote a letter yesterday, which is currently having the translation reviewed before it is printed out and sent to Abel at his center. The other letters from you have all been delivered to him already :).
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lisa

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This reply was created from a merged topic originally titled Can I please find out if Abel has received any of my letters yet :).

Hi I was wondering with all the letters I've sent Abel if it shows he's received them or not yet? Thanks !
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Lisa! Your letters have completed processing and have either been delivered to him already or are waiting for his project staff to pick them up at the country office within the next month :).
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lisa

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Hi Sarah ! Thank uo for the reply and info..can I ask you one more question . We had sent a physical letter and pictures that the kids drew for Abel to the compassion Colorado address all labeled with his number and ours etc..how long does that take generally to et scanned and sent out from you to his field office . Thanks again!
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Christina, Employee

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Hi Lisa! That is so sweet that your kiddos drew pictures for Abel! This time frame can vary due to the time mail delivery may take. Regrettably, our mail room is a bit behind in scanning physically received letters right now, so we are not sure exactly how long it will take for your letters to be received, scanned, processed, and sent. It may take a couple of weeks before you see your letters scanned and view-able in your My Account. 

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