Question about sending letters

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Hello.  I have a couple questions about the new letter system.  :)

The online letters to our girls in Africa have been sitting "in translation" for 6 weeks now, while the letters to my girl in India have flown through the system in a couple days.  Will this be the norm, or are some countries just really bogged down right now?  (This is also the case for a letter sent from my daughter's account to Aberu T...as she is her correspondent).

Also, how long should it take for letters that we physically send by mail to be scanned into the system?

And one more.  ;)  Have the letters that were physically mailed before April 11th all been processed yet?  My account is only showing letters I mailed in January and before.  I mailed several letters in February and March, and they are not yet showing on my account. (Only the one online letter I sent to Aleena in March shows).

Sorry for all the questions and thank you so much for your help!
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Tammy

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Posted 2 years ago

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Rachel Elizabeth Faber

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Tammy,
I'm having the same problem, I submitted a letter to Emmanuel almost 2 months ago and it's been sitting in translation for almost 4 weeks. He's also in Africa, I'm wondering if they are just behind. I also haven't received my first letter from him yet either.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Tammy and Rachel! Thank you so much for the care and attention you have both been putting into your letters and your children :). While some letters have been quickly going through the system, we are seeing others take up to two or three months to be fully processed and ready to be delivered to your child and vice versa. Part of this is because there is are backlogs of letters that are being processed in the beneficiary countries and on our end. With the issues that have appeared in the new letter system, we are also using extra measures of quality assurance checks to make sure letters are processed smoothly and correctly, fixing them when they aren't. For now, continue to expect letters to take between two and three months to reach their intended destination. As our staff becomes more efficient, backlogs are taken care of, and issues are resolved, you can expect to begin seeing the benefits of this new system. Tammy, I can specifically see on your account that your letters mailed before April 11 were processed. I think you sent a few letters to your kids in the month of March  that we did process and send on to the country offices. I also see your February ones :). One of the issues sponsors are experiencing is not being able to see all of their sent letters on their accounts, which we are working to fix as soon as we can. Rachel, it can take up to four months for you to have a letter on the way from a newly sponsored child. If you still do not have a letter from Emmanuel by the end of June, please do let me know and I will send an inquiry to check on him. My guess is that his letter will show up before too long :).  Happy to answer any questions you have! I know it can be difficult to learn a new system and to patiently wait for everything to be running smoothly. We so appreciate your patience and your grace during this time! 
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Tammy

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Thank you, Sarah!  That is helpful information.  Good to know things will eventually speed up and that my letters aren't just "stuck"! 

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