Question about sharing information and app.

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  • Updated 3 months ago
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Greetings. Am I allowed to share what city and state I live in with my child or is that considered too much information? I received an intro letter from my child and there was a question about whether or not I live in the city. Awesome, in the app, when I click on my child's photo, it doesn't open up to the full length photo like it used to. It's blank. I attached a screenshot. I tried turning my phone on and off which is an Android. I also uninstalled and reinstalled the app with no success. I'm just wondering if something is going on with my phone or the app.
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Charice Hamber

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Posted 3 months ago

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Sierra, Employee

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Hi, Charice! Thank you so much for reaching out to us! In regards to sharing that information with your child, you are definitely welcome to share what state you live in. We discourage sharing the details of the exact city you live in, but you can share if you live in a city (versus the countryside, or near the ocean, or something like that).

Thanks for sharing this issue you're having with the app. I'm so sorry it isn't working for you! The only other thing I would suggest is resetting your app data, as shown below:



If that doesn't work, then please let us know!
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Charice Hamber

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Hi Sierra. Thank you for the response. As for the app, I tried your suggestion and it still didn't work. I tried a few times and waited in between but nothing. I'm not sure if it's my phone or the app.
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Sierra, Employee

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I'm so sorry that didn't work for you, Charice. I don't have any more suggestions for you, so we can send this along to our tech team. Would you please let me know your phone make and model (e.g. Samsung Galaxy S6), as well as the OS version being used? 
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Charice Hamber

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Thank you Sierra! Samsung Galaxy S8; OS: 8.0 (Oreo)
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Sierra, Employee

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Charice, thank you for that info! I have submitted a form to our tech team, and hopefully they'll be able to resolve this issue for you!