Question about sponsorship assignment

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  • Updated 2 years ago
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Hi, When i signed up to sponsor a child i received info about Julio Cesar Gutierrez Sampayo ME078300271. When i login to my account i see that i've been assigned a different child. I was wondering why the change?

Also, My name is Toby McWilliams, not Toby Williams as my account name says. Would someone please correct that?
Thank you!
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Toby McWilliams

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Posted 2 years ago

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Shannon Massey, Employee

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Good morning Toby, 
I am so sorry about the confusion regarding the child on your account. Sadly, the child that you chose was no longer available for sponsorship by the time that we received your information back regarding your choice to sponsor. May I ask, where did you select this kiddo to sponsor? I would be more than happy to see what event it was and why we did not receive your paperwork in time because that child was sent to the next event. Each packet does expire, so if we do receive a sponsorship form after that expiration date, we will not be able to assign the child if they have already been sent out to the next event, (like in this case). Again, I am so sorry for this! In cases like this, we do select a child who has similar qualities. However, if you would prefer to select your own child, please let us know and we would be happy to remove the child we selected for you. Thank you so much for your understanding and we look forward to hearing back from you!  

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