Questionable letter

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I just received a letter from my sponsor child who we’ve had for many years. Today when I opened a new letter our child had written with questions regarding a daughter named Kristen. It also asks about her mission trip to Guatemala. We don’t have a daughter. Or any children. It also asks how our again parents are. There is only one parent in either me or my spouse’s lives and they are not “aging.” This is our sponsor child’s writing and their signature. Do children have more than one sponsor? This feels very suspicious and is making us question the integrity of the program.
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Morgan Porzsolt-Graves

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Posted 7 months ago

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Sharon M Ulstad

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Hi I have been sponsoring children for over 30 years. So a lot of times depending on hold your child is the letters are written by people who are at the center. So don't throw in the towel call compassion and talk to them. 
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Morgan Porzsolt-Graves

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My child is almost 18 and has never needed a translator and writes pretty good English. We will definitely talk to Compassion but no matter what was I look at it I feel very upset at the moment.
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Sierra, Employee

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Hi, Morgan. I see that your husband called earlier this morning and was able to speak to someone here, who is resolving the issue for you. I apologize for this inconvenience! Please let us know if there's anything else we can do for you.
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Kristin B Collins

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Hi Sierra,

I am always impressed with how quickly Compassion works to resolve questions and problems, like this one. And I’m glad that there is a phone connection to resolve it. But since there are quite a few people following this thread, would it be possible to “resolve” it for us by posting something to let us know how something like that can happen? I don’t worry for a minute about Compassion’s integrity. I feel very comfortable that the children I sponsor are being helped in exactly the way I was promised. But i haven’t had anything as odd as this happen to me. Since this is a widely-read, public forum, I’d love to understand what could happen to cause this. I bet others would, too.

Thanks,
Kristin
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Sierra, Employee

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Hi Kristin! I would be happy to further clarify the situation for you! I apologize that I left you all hanging; I just didn't want to repeat unnecessary information for Morgan. There are a few reasons that this can happen: This could be a letter from a different child, but the translator wrote it down on the stationary for the child sponsored by Morgan and her husband. In the case of a fairly new sponsorship, a child will sometimes write a letter to his or her previous sponsor before the new sponsorship takes effect, and then the letter will get crossed in the mail with the new sponsorship. Each situation is different, though, which is why we always send a note to the sponsored child's student center to see why this kind of thing would happen. Hopefully this helps bring some light to the situation! If you (or anyone following this thread) have any more questions about this, we would be happy to answer them. :)
(Edited)
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Kristin B Collins

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Thank you, Sierra! I’m sure there can be myriad reasons for something like this to happen, especially since people from all over the world, who speak dozens of languages, are all working together to help these lovely children. Sometimes it’s easy to forget how complicated it can be to accomplish so much good over so much distance. Mistakes are going to happen even with everone’s good hearts and best intentions.
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Morgan Porzsolt-Graves

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Hi all. Just wanted to update everyone. They launched an investigation into our case which understandably took several months. My husband called and spoke to the man who we originally talked to about our suspicions and we learned that our child had written us an apology letter and the head of that specific program gave some very vague excuses. Our child has written his own letters and doesn’t need a translator so we still felt very uneasy and decided to end our sponsorship at that time. The man from compassion also stated he was not satisfied with the response from the compassion center and they would be launching a more substantial investigation but those can take up to a year. I am sure that compassion does many good things and helps many children but we felt like our child or center was scamming us. We have chosen to give locally where we can see our funds being used in our community. The letter from our child made no sense and he just kept apologizing for calling us the wrong names. The whole thing left a bad taste in our mouth but I do imagine it’s hard to manage hundreds of centers in remote locations and unfortunately not everyone has the best intentions for these children.
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Sierra, Employee

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Hello, Morgan. Thank you for your follow-up post. I'm sincerely sorry that we couldn't resolve this issue in a timely manner for you and your husband. I wish you both the best in your future giving endeavors; please let us know if there's anything else we can do for you!

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