Questions on scanned letters

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  • Updated 3 years ago
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Good morning!  Two letters that I physically sent in May and June to my sponsored child, Aleena, have thankfully made it through the system, but when I view the letters in my account (BTW they are dated 7/7 and 7/13) I only see the letter itself and not the items I sent with them. 

More specifically, for the May letter (dated 7/7 in my account) I sent: the written letter, a 4 x 6 photo of my family, and 3 coloring pages...plus a sheet of stickers.  All I can see when I go into my account is the front and back of the letter.  There is a page 3 and 4, but unfortunately when I click on those tabs I get an "unable to load" message.  

Similarly, for the June letter (dated 7/13):  in addition to the letter I sent a Scripture page and a maze worksheet...plus 3 sheets of stickers (which, of course, would be sent physically).  Again, there are 4 page tabs in my account, but I can only view page 1 and 2 which contain the front and back of the letter.

I just want to be sure that everything is being scanned and sent through.  Should we be able to see all the scanned items, or just the letter portion?

Thank you for your help!
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Tammy

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Posted 3 years ago

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Tammy

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Bumping this up in case it was missed. Thanks!
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Sarah, Sponsor and Donor Relations, Social Media

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I was just getting ready to reply to you, Tammy :)! You have incredible timing. Regrettably, you won't be able to see the additional attachments that you send along with the letter on your online account, but we have a checkbox to indicate when letters have attachments with them and both of those letters have the box checked which means that your photo, coloring pages, and stickers did go with the letters :).
(Edited)
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Tammy

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Thank you, Sarah! I should have been a little more patient! ;)
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Sarah, Sponsor and Donor Relations, Social Media

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Don't worry about it! Also, I did have to change my response because we were initially incorrect. I updated it above, but want you to see it here too. You won't see the additional items that you send with letters on your online account, but I checked and they did go through for you :). Aleena is going to be thrilled to see what your family looks like and to decorate with her coloring pages and stickers!

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