Received Another Sponsored Child's Letter to their Sponsor Through The Website

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In checking on our sponsored child on the website, I noticed a new letter. I opened the letter and it isn't from our sponsored child. It should have actually been delivered to someone else. I haven't received a paper copy but if/when I do I will return it if you can redeliver. Please let me know how to handle this situation. Thank you!!
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Lisa Neat Powell

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Posted 3 years ago

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Sarah, Official Rep

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Hi Lisa! No need to return the letter via mail. We can get the issue corrected and delivered to the right sponsor. Regrettably, I wasn't able to find an account with the email address you provided. Can you give me your sponsor number or the child's ID that this letter is from?

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