Good evening! We signed up to sponsor Jonathan # ES093600211; however, we received notice that we are sponsoring a different child who is much younger. Will you please let us know if Jonathan is ok? We had chosen him as he was an older child on the priority list. Thank you! Kim
Kim, I sincerely apologize for the confusion in finding a different child than Jonathan on your account. Jonathan had a previous sponsor who had canceled the sponsorship during the summer. Regrettably, we made a mistake in making Jonathan's packet available at the event you attended and it was caught after his packet had been sent out for the event. Jonathan graduates from the program in just a few days from now in early November. El Salvador does have an age limit of 18 years old, and our system does not allow us to set up sponsorships for beneficiaries who are that close to graduating. Because the mistake of his packet being sent out to that event was not caught until after it had been sent, we weren't able to pull his packet from the event. When we received your sponsorship card back from the event and were not able to set up his sponsorship for you, we did find another child in El Salvador to set up for our sponsored child instead. We do try to choose children with like characteristics, usually at least being from the same country and of the same gender. Though Jonathan is no longer available for sponsorship, Ronald is a kiddo who is in need of a sponsor. If you would like to sponsor him, please let me know. Otherwise, let me know if you would prefer to switch to an older child or not add an additional sponsorship after all. We will honor your request either way!
Hi Sarah! Thank you so much for the explanation. If at all possible, will you please let Jonathan know that his picture will stay in our home and we will continue to pray for him! Also we would prefer to sponsor an older child. Is it possible to sponsor Paola, child ID ES094300081? Thank you! Kim