Received letter from wrong child and the salutation had a diiferent sponsor's name, but top part had ours and child's ID #'s

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  • Updated 11 months ago
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Letter had our account and Child's ID on top, but the letter was obviously from a different child and salutation was to a sponsor named Daniel Gravel????? Can you get him his child's letter?
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Mike Levenhagen

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Posted 11 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Mike! I am having this letter checked into for you by the country staff in Ecuador. It's possible that this letter was written by another child on Angel's stationary by accident. If that is the case, we will have both Angel and the other child write new letters to each of you sponsors so that you both get a letter that was intended specifically for you. It usually takes between six and eight weeks for us to receive the reply from our country office. We will contact you as soon as we receive the answer from them.

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