Received letter from wrong child and the salutation had a diiferent sponsor's name, but top part had ours and child's ID #'s

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

Letter had our account and Child's ID on top, but the letter was obviously from a different child and salutation was to a sponsor named Daniel Gravel????? Can you get him his child's letter?
Photo of Mike Levenhagen

Mike Levenhagen

  • 1 Post
  • 0 Reply Likes
  • confused

Posted 2 years ago

  • 1
2 years ago
Photo of Sarah

Sarah, Official Rep

  • 5140 Posts
  • 1121 Reply Likes
Hi Mike! I am having this letter checked into for you by the country staff in Ecuador. It's possible that this letter was written by another child on Angel's stationary by accident. If that is the case, we will have both Angel and the other child write new letters to each of you sponsors so that you both get a letter that was intended specifically for you. It usually takes between six and eight weeks for us to receive the reply from our country office. We will contact you as soon as we receive the answer from them.

This conversation is no longer open for comments or replies.

  • 1

Powered by Get Satisfaction