Received two charges for the month?

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

I received two charges for the month of May this year and was just curious as to why?
Photo of Dylan Luebke

Dylan Luebke

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Dylan, I sincerely apologize as it looks like there was an error on our end when you changed the pull date from the 5th to the 15th of each month. The system thought that you may have missed a donation when you had not. That is why it charged you an extra donation. Please let us know if you would like that duplicate donation refunded or if you would like to just skip June's support and pick back up in July. 
Photo of Dylan Luebke

Dylan Luebke

  • 2 Posts
  • 0 Reply Likes
I would like the duplicate donation refunded. Thank you very much
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Dylan, as you requested, I have sent a refund for the duplicate donation to go back in your account. 

This conversation is no longer open for comments or replies.