REFUND HELP

  • 1
  • Problem
  • Updated 9 months ago
  • Solved
Archived and Closed

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I need a refund for this month's payment. I LOVE sponsoring my child but my account just went negative because of this. I have no clue how to get a refund but if anyone could help that would be great because I really need one! Thank you and God bless.
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Ciara Pack

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Posted 9 months ago

  • 1
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Sarah, Sponsor and Donor Relations, Social Media

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Ciara, I am so sorry that your most recent donation caused your account to overdraft :(. I know just how devastating that can be and I will do everything I can to help you get this refunded. Regrettably, the only account I pulled up with your email has not had a donation pulled in the last two years. Can you give me your sponsor number so that I can find the correct account?
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Ciara Pack

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I actually was able to get a hold of someone and they were able to do it for me over the phone. Thank you so much for responding anyways!!
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Shannon Massey, Employee

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So happy to hear that you received the help that you needed! If we can help you in any other way, please let us know! 

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