REFUND HELP | Compassion International Customer Community

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I need a refund for this month's payment. I LOVE sponsoring my child but my account just went negative because of this. I have no clue how to get a refund but if anyone could help that would be great because I really need one! Thank you and God bless.

Ciara Pack

2 Posts
0 Reply Likes

Posted 1 year ago

1 year ago

Sarah, Sponsor and Donor Relations, Social Media

5100 Posts
1115 Reply Likes

Ciara, I am so sorry that your most recent donation caused your account to overdraft :(. I know just how devastating that can be and I will do everything I can to help you get this refunded. Regrettably, the only account I pulled up with your email has not had a donation pulled in the last two years. Can you give me your sponsor number so that I can find the correct account?

1 year ago

Ciara Pack

2 Posts
0 Reply Likes

I actually was able to get a hold of someone and they were able to do it for me over the phone. Thank you so much for responding anyways!!

1 year ago

Shannon Massey, Employee

1857 Posts
317 Reply Likes

So happy to hear that you received the help that you needed! If we can help you in any other way, please let us know!

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