Heidi, I am so sorry that you have been going through financial concerns and have not been able to reach Compassion by phone to cancel your sponsorship. I can certainly help you today. Since this is due to finances, Compassion would be able to cover your support for the months of February through April and reduce your sponsorship to $19 per month for May through September if that would help you be able to continue. Please let me know if it does or if you still need to cancel. I will honor your request either way.