Reported twice- first letter only partially translated

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  • Updated 5 months ago
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My name is Ellen Brogan. My sponsored child is Denisse Mera. EC058900434

I’ve submitted this before. I received my first letter from her. It was not translated. Then I received an updated letter, but it was only partially translated.

Is it possible to get a full translation of my letter?

Thank you!
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Ellen Brogan

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  • sad and a little frustrated

Posted 5 months ago

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Ellen Brogan

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I just figured out how to see your replies to my questions. Saw the response to my first request for the letter to be fully translated and that it is being worked on. I get no notifications that I had received a response.
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Shannon Massey, Employee

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Good morning Ellen, 
I am so sorry for the confusion on this letter. It looks like we are having a little difficulty with this letter. I did send this back to our field staff to have them fix this for you. I do apologize for the delay and hassle with this! 
Also, if you would like to be able to see our replies, you will just need to change your notification settings here on Get Satisfaction. This will allow the system to alert you when we reply to you. :)

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