resetting password, get a message saying that my email says its undeliverable

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  • Question
  • Updated 3 weeks ago
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I'm not able to reset my password. when i enter my email address i get a maddage stating that the email i have entered has been reported as undeliverable? i don't understand why, if i was able to logging into my account with the same email before.
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  • confused

Posted 9 months ago

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Sierra, Employee

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Hi Cynthia! Thank you for reaching out to us. I'm so sorry you're having trouble with your password. I would be happy to help you. I'm sending you an email now with your username and password information.
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Mitzi LaPaugh

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Please, send me a link to reset my username and password. I am eager to read our child’s letter. :-)
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Sierra, Employee

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Hi Mitzi! I'm so sorry if this was never addressed for you! Do you still need assistance with your username and password?