Response/photo from birthday gift

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I sent my child a birthday gift back in March and haven't gotten anything yet regarding what was purchased for her, or a photo (since the amount was $60). Wanted to see if anyone could check on that? I'm not as concerned with the photo (although it would be really nice), especially since I've never gotten a photo before with any other gifts given; but I mainly would love to know what she got with her gift :) Thanks in advance!
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Kristina Helms

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Posted 4 months ago

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Christina, Employee

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Kristina, thank you SO much for choosing to bless your sweet girl, Amina, with generous gifts for her birthday! 

I am deeply sorry to hear that you never received a gift photo for your $60 birthday gift given last year. I see her thank you letter was received in October of 2018, and Amina said she received a mattress, school bag, shoes, and exercise books for her studies. Sadly, there was no gift photo attached to this letter. We did send an inquiry to our Tanzania office regarding this, but, regrettably, we failed to follow up with you. Please accepted our sincere apologies for not resolving your concern last year. I have reached out to our Tanzania office to have this resolved as soon as possible. 

I’m so sorry to hear that you have not yet received a thank you letter and photo for your generous $60 birthday gift you gave to Amina this year. Please rest assured that I have sent an inquiry for this as well. We will contact you as soon as we receive a response from our Tanzania office within 45 days. 

We are extremely grateful for your understanding, grace, and patience. God bless you! 
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Kristina Helms

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It's totally ok!! In regards to the gift last year for her birthday, I was just super excited to get that response from her about what she got; the lack of a picture was fine as I just consider that an added bonus ;)
But I am super grateful for you looking into both gifts! It definitely would be neat to actually see her with her gifts!
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Shannon Massey, Employee

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Kristina, 

We completely understand and appreciate your sweet and positive attitude about this! We will absolutely contact you as soon as we have a response with a photo! :)

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