Says I am not sponsoring a child?

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Just logged in, went to my sponsorships and it says I am not sponsoring any children, when indeed, I am. What is going on?!
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Julia

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Posted 6 years ago

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Susan

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Hi Julia! I'm so glad you posted here! I'm so sorry for the confusion! It looks like we received a note in the mail from you in early February saying that you no longer wanted to sponsor. Your child was removed from your account at that time. However, I believe I had been in contact with you here on this community a few weeks earlier and we had agreed that you wanted to continue. I'm wondering if there has been some misunderstanding here. Are you intending to continue your sponsorship? If so, I do have your child on hold and can add her back to your account. 
(Edited)
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Julia

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Hi -- thank you for the answer. I'm not sure exactly what happened, as I don't believe I sent a letter. But yes, I would like to continue my sponsorship, thank you! I also have another question. I sponsored Ericka in August and still have not received a letter or anything from her. Do you know why this is?
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Susan

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That is so strange! I just added Ericka back to your account. 

There is a note on your account that you had received a letter in October but it was for the wrong child. For this reason, our field office probably thinks that Ericka already sent her first letter to you but she did not. I'm so sorry for the wait! You're probably super anxious to get to know her. I have sent an inquiry to our field office in Honduras asking Ericka to write a letter as soon as possible. 
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Susan

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Also, on the note on your account it says that we had asked you to send back in the letter so that we could send it to the right sponsor. Did you do that?
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Julia

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Thank you so much!

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