Second sponsored child not in my account

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I'm sponsoring two children, but only one of them shows up in my account. How do I add the second? I received confirmation emails for both children. One email had a sponsor number of 07731282 and the other had a sponsor number of 07731292. The child IDs are BO057101514 and LK021600224. Thanks!
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Paul

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Posted 1 year ago

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Garry Sagel

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The problem is the two sponsor numbers. That should be a quick fix for them tomorrow.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Paul! I am so sorry for the confusion! I am having the two accounts merged together under the sponsor number 07731282 since you already have an online account created with that sponsor number. Once the accounts have been merged, you will see both children show up under that one account.
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Christine McCree

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Could you please help us with this as well? Thank you! Our two sponsorship numbers are 3741979 and 08218245. Thank you for your help!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Christine! I have put the request in for your two accounts to be merged together. They should be merged within the next week :).
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amber creekmore

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Can my accounts be merged also
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Susan, Sponsor and Donor Relations, Social Media

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Hi Amber! I put in a request to merge your two accounts. I am so sorry for our error in creating two accounts in the first place. Thank you for letting us know!
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Janice Martin Hancock

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Could you please merge my two accounts as well.  I had to open up a second account to view my latest sponsored child.  I would like all three under one account please.  
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Susan, Sponsor and Donor Relations, Social Media

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Hi Janice! I can see that you have two accounts for your three children. As you requested, I have started the process of merging the two accounts and we will keep the oldest account record. Thank you so much for your patience as we complete this process. God bless you!
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Ann Thomas

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I too have signed up to sponsor two children but only one appears.  The child my account is attached to is #EC049400125 and I'd like to add child #RW044500120. Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Ann! I am  so sorry for the confusion! We do have two different accounts for you at this time, which I am requesting to have merged together for you. This usually takes a few days to be completed.
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Katy Murray

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Hello!! I was wondering if you could help me with this problem as well....My name is Kathleen Murray...my sponsor numbers are GH033700067 and ET080200159....I want to be able to see both children on our account and App...is this something you can help me with???
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Madison

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Hi Katy!

I am happy to assist you today! :) It looks like you called in and spoke to one of our representatives. They did submit a request to have your two accounts merged. This request goes to our processing team. Once they have successfully merged your two accounts together, you should be able to see both children on your My Account! Let us know if you have any further questions and we will be happy to assist you! :)  
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David Taylor

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Yes!  We need our two accounts merged, as well.  I called today, but there was no resolution.  Our accounts are 08086985 and 08086989.  The online account I created has my wife's name on it, but ALL of the information is mine, and I will be the primary on the account.  Once our accounts are merged, please have someone call me or let me know who to call so that I can update all of our information.  I want to get off the credit card and onto our bank account.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi David! The representative you spoke with actually made the request to have your accounts merged together. It does take several business days for the merge to be completed. I would check back on your accounts in a few days to make sure it has been taken care of.
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Jenny Bryant

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Can I have our second sponsored child added to my account? The number for the second child is 08212728 and the number for the first child is 08212729. Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jenny! I just made the request for your two accounts to be merged together so that you can see both kiddos on one, single account.
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Jean Joh

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Same issue here.  Original sponsor # is 02489670.  Just added one more child and received a new number #08268317 for her.  Thanks
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jean! I am so sorry for the confusion and that she got added to a new account instead of your current one. I just requested that we merge the two accounts together for you. You should see her on there within the next week or so :).
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Jean Joh

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Thank you!
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Joanna Mizesko

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Hi Sarah!! I’m having this issue also. Could you help me merge the two children I’m sponsoring also into my account so I can see them both on the app??
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Shannon Massey, Employee

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Hi Joanna, 
We would be happy to help you! Currently I see you have two account under two different names. You are sponsoring Aekwo on an account under your name and than Carissa under Matthew. We would be happy to combine these accounts for you, we just need to know the full name that you would like displayed on your account. People often choose to do something like, Mizesko Family or Joanna and Matthew Mizesko. Just let us know what you prefer. Thanks! 
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Joanna Mizesko

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Thank you for responding Shannon!! Yes, we have Aekwo and Carissa. Let’s do Matt and Joanna Mizesko. I appreciate your help!!
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Sarah, Sponsor and Donor Relations, Social Media

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Joanna, I just took care of making the request to merge the two accounts together under Matthew's sponsor number, which you have an online account set up for. You'll be able to see all the kiddos on your online account as soon as the process has been taken care of :).
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Joanna Mizesko

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Thank you so much!!

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