Send emails to my sponsored child

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
  • (Edited)
I’d like begin emailing my child in Peru and I can’t remember my password for Compassion. When I get online It is difficult to maneuver to begin emailing letters to him. Please help me with this.
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Barbara Randleman

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Posted 6 months ago

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Sarah, Official Rep

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Hi Barbara! We are thrilled to know you want to write to your child through our website :). In order to help you with your password and navigating the online letter tool, would you be able to provide me with your sponsor number or your child's ID?
(Edited)
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Barbara Randleman

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His ID is PEO36600255 Anderson Brayan Leon Mendoza. Our sponsor number is 00704395
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Christina, Employee

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Hi Barbara! I was able to locate your account! I am sending an email to the email we have on file for you to provide login information and steps to use our online letter-writing tool. Have a blessed day!
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Barbara Randleman

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Hi Christina, I haven’t received an email yet and I’m thinking you have an email no longer in service. The email address I now receive messages on is barbrandleman@gmail.com.
Thank you for getting back to me.
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Christina, Employee

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Hi Barbara! I'm sorry you haven't received my email yet. I believe the email address associated with the sponsor number you provided is your husbands email. Is his email address no longer valid? Would you prefer that I email your email and add it on file? 
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Barbara Randleman

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His email is valid, but I will be the one communicating with Anderson. Yes, please email my email address and add it to your file. Thank you very much.
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Shannon Massey, Employee

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Hi Barbara, 

I just sent you an email to the email you provided. :)

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