Sending a Pop-Up Birthday Card with Stickers and a Bookmark

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I recently sent my sponsor child a pop-up birthday card with a written note on the back. I also included 3 sticker sheets and a bookmark. I her name and sponsor ID and my name and sponsor ID on all 5 items. I placed everything in a decorated envelope inside of a larger envelop that I mailed. I received two undeliverable email notices yesterday.  I called the compassion number that was included in the email, and it was difficult to communicate with the representative (language barrier/difficulty understanding my questions).

1. Is there any way you can tell me if it was the pop-up card that may have caused the problem? (I thought pop-up cards were delivered to the sponsor as well, but maybe not?!)
2. If the card was not delivered, would the stickers and bookmark not be delivered then either, as the letter was written on the card and there would be no letter to send?

Thank you!
Christina
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Christina

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Posted 1 year ago

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Leah, Employee

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Christina, I am sorry that you had trouble communicating with the representative on the phone. I appreciate that you are writing to Niyigena and that you are blessing her with paper gift items. I apologize that some of your items were not processed. Regrettably, the items that were not sent are not listed for us to see. However, I can let you know that we will process the items that we can and whatever can not be sent will be donated to a charity for children in need at Christmas. Pop-up greeting cards, stickers and bookmarks are allowed and will be physically mailed to your child. The bookmarks can not have ornaments like tassels or metal. There is a maximum of six sheets that can be sent and we ask that everything accompany a letter. The card can count as a letter. I hope that this helps you moving forward. Thank you. -Leah
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Sarah Heacock Schreffler

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I know they have also said in the past that the stickers cannot be puffy and they cannot send felt through. (I have recently started seeing felt on stickers and cards as well! Had to tell my daughter we could not send a felt birthday card to one of our girls because it was not paper.)
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Leah, Employee

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Hi Sarah! Thanks for your help. Regrettably, we can not process felt. However, good news we are now allowing puffy, glitters and 3D stickers to be sent. So, that is something to get excited about. I am sorry that your daughter couldn't send the birthday card she picked out. Thank you for being such a blessing to so many children. We appreciate you! :-)
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Christina

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Hi Leah - Thank you for your quick reply!! :) Sorry to keep pestering you with questions, but does a pop-up card count as more than 1 "sheet" for purposes of the 6 sheet rule?

Otherwise, I honestly have no idea what caused the problem! :( The stickers were just regular flat Noah's ark/animals, nothing puffy or felt. The bookmark was a little cross. It was made of plastic like a regular bookmark. The ONLY thing I can think is that maybe the pop-up card was too much "pop-up"! :) Maybe just too thick. Thanks again!
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Leah, Employee

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Hi Christina! You aren't pestering me in any way, I am happy to help. It sounds like the bookmark was probably the issue. They do need to be paper. The card would count as one sheet. Just to be safe, I would recommend sending standard sized paper bookmarks. I do really appreciate your thoughtfulness and the heart behind wanting to give your child special items. 
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Sarah Heacock Schreffler

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What about the lenticular bookmarks? Are those considered plastic or paper? (Such as this with the tassle pulled off. https://www.amazon.com/Safari-Babies-3-D-Bookmark-Lenticular/dp/1441314121/ref=sr_1_9?ie=UTF8&qi... )I know normal bookmarks feel like some sort of plasticized paper.
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Leah, Employee

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Hi Sarah, great question. I don't think these bookmarks would fit within the guidelines. They need to be made of paper and can not have the tassel on them. I understand that you can remove this tassel, but we ask that you do not send bookmarks with the tassels on them. We have set these guidelines to ensure that everyone's physical items will make it to their children. We are shipping internationally, and if the custom agent finds that something is not classified as a paper good, they can either tax us for those items or they will not allow the shipment to continue. We have found that the cost of the tax to send physical items to the children is often more than the value of the item itself and we want to be good stewards with the funds our sponsors entrust us with. The less expense for shipping items, the more money we can use for the children. I truly appreciate your understanding.
(Edited)
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Christina

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Leah thank you for all the info! I'm so glad we figured out what it probably was! Maybe the card was still delivered. :) Thanks again!!

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