Sending pop up cards

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  • Updated 4 months ago
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When making a birthday gift to my sponsored child, Samuel, the telephone rep said I need to send a letter to my sponsored child or the pop up card I’m sending would not be delivered. Does the card with a signature not count as a letter? Will the card not be mailed unless I put a seperate paper letter in with it? I didn’t want to send another letter because I feel I’m writing too much as it is, but I wanted to send the fun card just to bring a smile to his face. Please let me know so I can either write a letter and mail it or just mail it. Thank you.
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ann

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  • slightly confused which isn’t that unusual truth be told.

Posted 4 months ago

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Sarah Heacock Schreffler

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I'd at least put a short message on the pop up card. a Signature alone does not a letter make. But something short like "Hope this card finds you well" would.  EXCEPT -- if it has words on it they need to scan the card to translate. So people often put the words on a separate letter with the popup card so the card does not need to go through the scanner and potentially get damaged.
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Jennifer Beebe

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If the scanner damages the pop up/musical cards than maybe those should be taken off of the list to go to the child. I just want a musical card to my child because she loves dancing and it was scanned. My letter talked about her dancing to the music but if it is broken, I wouldn't want that letter or card to be delivered as I'm sure it would be a disappointment. They dont really make musical or pop up cards without pre printed words so it seems like a bad idea. Thoughts?
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Sarah Heacock Schreffler

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Some people make their own cards/get cards made that do not have words on them. Others are willing to take the risk to have a chance to get the music there. If you are not comfortable taking the risk, it is not required to send.
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Shannon Massey, Employee

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Hi Jennifer, 

In case you missed my response on your other post, I am copying my response here for you as well. :)

I am so sorry for the confusion on your most recent musical card! You are welcome to send musical cards or pop up cards. However, we are required to scan in any letters or cards that have words on them. This is the only way we can translate these cards. If you choose to use a card that has words on it already or choose to write in it, you will run the risk of having the card broken during scanning. We would much prefer you only use cards that do not have words, and then write your message on a separate sheet of paper. This way your message can be scanned for translation and you do not run the risk of your card being broken. Also, if you do send an item that must be sent physically, we will send your whole package physically, so the letter will be placed in that same package after translation. I hope this is helpful and clears things up!
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ann

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That makes sense but won’t the card have to go through anyway? To translate the printed words? Perhaps I’m over thinking this.... I just feel like I’m maybe writing too much, too often. I did write a few words on the card I believe.
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Shannon Massey, Employee

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Hi Ann, 
I was just responding to you while you were responding to Sarah. So sorry about that! 
We will only scan something that has words, which is why we ask you not to write in your card. What would happen if you send a blank card along with a separate note is this: Note will be scanned, note will be placed back with pop-up card and then placed in box for physical delivery. So the only way we would scan your card is if you wrote in it. I hope that makes sense! :)
(Edited)
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Shannon Massey, Employee

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Hi Ann, 

As Sarah mentioned, you will need to send at least a short note along with your pop up card or it will not be sent. This can be just 3-5 sentences if you would like. However, please do not write this in your card. We do not want to damage your pop up card by having to scan it for translation. We ask that you write this on a separate sheet to be safe. Thanks so much! :)