Sending pop up cards

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  • Updated 2 weeks ago
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When making a birthday gift to my sponsored child, Samuel, the telephone rep said I need to send a letter to my sponsored child or the pop up card I’m sending would not be delivered. Does the card with a signature not count as a letter? Will the card not be mailed unless I put a seperate paper letter in with it? I didn’t want to send another letter because I feel I’m writing too much as it is, but I wanted to send the fun card just to bring a smile to his face. Please let me know so I can either write a letter and mail it or just mail it. Thank you.
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ann

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  • slightly confused which isn’t that unusual truth be told.

Posted 2 weeks ago

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Sarah Heacock Schreffler

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I'd at least put a short message on the pop up card. a Signature alone does not a letter make. But something short like "Hope this card finds you well" would.  EXCEPT -- if it has words on it they need to scan the card to translate. So people often put the words on a separate letter with the popup card so the card does not need to go through the scanner and potentially get damaged.
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ann

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That makes sense but won’t the card have to go through anyway? To translate the printed words? Perhaps I’m over thinking this.... I just feel like I’m maybe writing too much, too often. I did write a few words on the card I believe.
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Shannon Massey, Employee

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Hi Ann, 
I was just responding to you while you were responding to Sarah. So sorry about that! 
We will only scan something that has words, which is why we ask you not to write in your card. What would happen if you send a blank card along with a separate note is this: Note will be scanned, note will be placed back with pop-up card and then placed in box for physical delivery. So the only way we would scan your card is if you wrote in it. I hope that makes sense! :)
(Edited)
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Shannon Massey, Employee

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Hi Ann, 

As Sarah mentioned, you will need to send at least a short note along with your pop up card or it will not be sent. This can be just 3-5 sentences if you would like. However, please do not write this in your card. We do not want to damage your pop up card by having to scan it for translation. We ask that you write this on a separate sheet to be safe. Thanks so much! :)