Sent gifts without my child's number on them

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: isolated issues, could be confusing

I have been sending paper items in my letters to my child for up to 2 to 3 years but i have not been putting my child's number on the items!! Have my gifts been received by my child?!!!!!
Photo of Shon and Heather Washburn

Shon and Heather Washburn

  • 1 Post
  • 0 Reply Likes
  • anxious and worried

Posted 5 years ago

  • 1
Photo of Susan

Susan

  • 7386 Posts
  • 1582 Reply Likes
Hi Shon and Heather! Oh you are so sweet and thoughtful to send little paper gifts in with your letters! I am sure that your child still got these items. :) When we receive items at our USA office we place each item in an envelope that is labeled with your child's information. If your information is not on the item, we will attempt to look it up from your return address. The only time the item would not get to your child is if the item ever gets separated from the rest of your letter or if we are unable to find your account. Basically, the information on each item is not absolutely necessary, but it is very helpful and will make sure that your child receives each item you send. If it helps, it looks like we received five letters (items may have been included) from you to your child in 2014. 
(Edited)
Photo of Bridgette Jordan

Bridgette Jordan

  • 22 Posts
  • 2 Reply Likes
I finally started numbering my gifts. Now I'm going to send two children in one package (with paper gifts). I worry about them getting to the right kids. How accurate are they when they look when separating them.
Photo of Susan

Susan

  • 7386 Posts
  • 1582 Reply Likes
Bridgette, all letters and paper gifts are manually processed by my colleagues here in our USA office. It is the same as if you are sending a letter through the US Postal Service. Most of the time it gets to the right place. However, if items are unlabeled or not labeled correctly there is an increased risk of errors. As I said, it is a good idea to write your children's numbers on each item just to be sure. :) 
Photo of Bridgette Jordan

Bridgette Jordan

  • 22 Posts
  • 2 Reply Likes
Susan, thanks for the feedback. I meant if I send things in one envelope for multiple kids do they check to see if the package has more than one set of items? I appreciate all your hard work.
Photo of Susan

Susan

  • 7386 Posts
  • 1582 Reply Likes
Bridgette, yes, we do check to see if a package has items for more than one child. You are welcome to send them all in the same envelope. :)
Photo of Bridgette Jordan

Bridgette Jordan

  • 22 Posts
  • 2 Reply Likes
Thanks for the quick response. I really appreciate it.

This conversation is no longer open for comments or replies.