Sent two letters but only one has been loaded

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I am sponsoring two little girls in the Philippines (Phoebe Mae Ramilette and Mae Lopez) and I sent two cards to them the same day. One of them has been loaded but the other has not and it’s been two days. Will the other take longer for some reason? I want to make sure it hasn’t been lost.
Also I have a response from Phoebe that says in process. How long does this usually take to be completed? Thanks!!
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Crysta Manalo Elmore

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Posted 6 months ago

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Crysta Manalo Elmore

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Anyone??
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Hilary Hopkins

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The ladies who oversee this page don't work on the weekends, but I'm sure they will be able to help you on Monday!
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Crysta Manalo Elmore

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Ahhh ok thank you! I wasn’t aware of that! Good to know :)
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Madison

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Hello Crysta! I am happy to assist you today! :) 

I do see that we are starting to translate one letter for Phoebe Mae that was on stationary you mailed in, but I do not see another one for Mae. Is that what you are seeing as well? Our processing team handles all the letters we do receive. What kind of card was it? I would give it a few more days to see if it does show up. I am so sorry about this, but thank you for your patience! It does look like Phoebe Mae has written a letter to you! This letter is currently in translation, and our field staff translates each of these letters. It could take a little bit of time for this letter to be completely translated, but again, thank you for your patience while our field staff translates the letter! Let us know if you have any further questions and we will be happy to assist you! 
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Crysta Manalo Elmore

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Hi Madison thanks for getting back with me! The card I sent to Mae was basically the exact same thing I sent to Phoebe. I sent them both the same day! That’s why I wasn’t concerned because they should have arrived at the same time. At what point should I try to send that card again?
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Christina, Employee

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Hi Crysta! If you sent them physically, then it may simply be a little delayed in being scanned. Even if we receive two letters on the same day, they may have taken different paths or sorted differently. There are a lot of variables involved with each individual letter. Please rest assured that each letter will be taken care of as quickly and most efficiently as possible. I encourage you to allow another 1-2 weeks for your letter to Mae to show up. We appreciate your grace and understanding :).
(Edited)
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Crysta Manalo Elmore

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Thanks Christina! I just saw today the card has been loaded into Mae’s account! :)

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