setting up online account for new child and then combining with other sponsor Child's account?

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  • Updated 3 months ago
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hello
we sponsor 2 children and one of them was recently not able to be sponsored anymore :( so compassion gave us a new child to sponsor. I am now trying to set up an account for the new sponsor child but when I do it keeps saying that the sponsor # is unable to be located, how do I move on from here?
  also, I would like to merge my 2 sponsorships onto one account so everything is on one account. I already have an account for the other child. how do I do that?
the sponsor # for the child I'm trying to set up and account for is: 08045892
and the # for the other child that already has an account is: 01292986
 
Thanks in advance for any help, Christ Bless
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isabella

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Posted 3 months ago

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Sierra, Employee

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Hello Isabella! Thank you for your message today. I'm so sorry you're having trouble adding your sponsored children to your online account. According to our records, you have two children: Mira and Alvon. Mira is on an account with your name (and your sponsor number, 01292986). Alvon is on an account under the name "Jakob and Monique", but they share your last name. The sponsor number for that account is 02459683. Are you related to Jakob and Monique? If so, how? What name would you like both of the children to be under? Your name, Jakob and Monique's name, or another name? If you would kindly provide us with those answers, we would be happy to get both of your sponsored children under the same account. :)
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isabella

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hello
thank you for getting back to me Jake and Monique are my parents but we ended up just contacting compassion directly via phone and they were able to set up the new account for us! thank you have a good day