Several Questions

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Hello!  My sponsor number is #07300510 and I just had several questions about different things.  First, I am checking back in regards to a birthday gift of $60 that I sent to one of my sponsored children (KE-922-0156) I believe back in March (for her bday in May).  Although I have received letters from her since then, I have never gotten a "thank you" or heard what she got with this bday money.  So since there has been no mention of it, it makes me worry that she never got it.  And I am always so looking forward to receiving the updated photo of her showing what was purchased with the money that I sent.  And I have not received this photo yet either.  Since it has been 6-7 months since I sent the money, I thought I would inquire about it once again. 

Second, my oldest sponsor child (the one referenced above) is 16 1/2 yr old and I was just becoming curious as to how long she will be staying in the program.  Do they only stay in until a certain age?  Or does it depend on the area in which they live and the specific center that they attend?  And do you let us know way ahead of time when the plan is for them to exit, so that we can make sure to send a meaningful goodbye letter?  I just see people frequently writing in to complain that their child left the program without them being aware of it and without them having a chance to say goodbye.  I just don't want this to happen.  This would be heartbreaking!  And when this does occur, you will give us the opportunity to choose whether we want to sponsor another child in their place, and if so, we are given the opportunity to choose that child ourselves?  I also see frequent posts that after their sponsor child left the program, a child was automatically assigned to them before they had even decided if they want to continue (or like me, they may like to choose their child themselves).  I just wanted to clarify these things as I know Charity will probably be leaving the program before too long because of her older age.  So I wanted to know what exactly to expect when this does happen.   

Third, I noticed that another one of my sponsor children (GH-627-0063) has an updated photo online of her.  Could you please send me a copy of that so I can print it and replace her old one on my wall?  Thank you so much!  I always get so excited to get a new picture of them!!!!  :)

I am also wanting you to add me to the "correspondent list" for 3 more girls, between the ages of 10-17.  We would love if they could be from somewhere in Africa, but if there are none available from Africa, then any location would be fine.  I also wanted to ask a clarifying question.  Since I love my correspondent children as much as I love the ones that I financially sponsor, I just wanted to make sure that in the case that my correspondent children lose their financial sponsor, you will always inform me first and give me the chance to take over the role of "financial sponsor" if I am able to at that time.  Before they get put onto the website as being available for someone else to sponsor?  I get the chance to take over the sponsorship first?  Is this correct?  I hope so!!   

Thank you so much for reading through and answering my many questions!  And thank you for all the wonderful things that you guys do on a daily basis.  God bless you for the people you are and for the great work that you do!!  LOVE Compassion!!!! 

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Trina Harris Ezell

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Posted 1 year ago

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Sarah Heacock Schreffler

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Go on to the Compassion website. Choose your child under "My Sponsorships" and look down the Child Information tab.  You should have a place like this with a Planned Completion Date -- that tells you when they expect the child will end.  Note this date can change. When I sponsored this child, her date was 12/1/2018 :( With her last photo update (August) came an information update and the date changed as well.

Also note that Final letters can (and usually are) written AFTER the child leaves the program.  Because the date is not exact. Maybe her last day will be 12/1.  Maybe it will be 11/15. Maybe she's left already and I just don't know because the information has not come through yet. Maybe they will let her stay through the new year so she can participate in Christmas festivities with her project. Time will tell. I am just being aware that these are the last few letters I likely can write and making them be as meaningful as I can.

(She turns 18 at the end of November)

 

Note though that this just applies to a child aging out/graduating the program.  There is not much pre-warning that can be done for children who leave the program for other reasons (parents remove them, not obeying the rules, moving away, don't need the program services anymore)

Oh and if you don't want them to automatically assign you a new kid, you should have them add that to your profile and hopefully the person doing it will see the notation.
(Edited)
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Trina Harris Ezell

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Thank you, Sarah!!! This was all helpful information!!!
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heather o

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Hi, Trina! Sarah covered things pretty well. I just want to add that if your correspondent children lose their sponsors that you do get the opportunity to sponsor them first. I typically get a phone call about the sponsor dropping the child and if they leave the program. Hope this helps! God bless!
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Trina Harris Ezell

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Thank you, Heather, for your response. I am so thankful that they do that!!!!
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heather o

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Me too!
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Christina, Employee

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Trina, please accept our sincerest apologies for our delayed response to your questions. I’m so sorry; we must have missed your post somehow. I am happy to help you! 

Thank you so much for blessing Charity with your generous birthday gift in March! I’m sorry you haven’t received a thank you letter and picture yet, and since it has been more than 6 months, I have send an inquiry for you. Our wonderful field staff will ensure Charity did indeed receive your gift and have her write a thank you letter along with sending a gift picture. We will be in contact with you as soon as we receive a response within 6-8 weeks! :)

Thank you, Sarah, for your very helpful answers regarding a child’s estimated completion date and how to find it!! Trina, in almost every country we work, the maximum completion age is 22 years old. Therefore, Charity’s estimated completion is in May of 2023, when she will be 22 years old. Of course we always welcome final letters up to 3 months after a child leaves or completes the program :). Please rest assured that I have notated your preference to not be automatically offered another child for consideration when a child leaves or completes the program. 

Yay! New pictures are the best!! I am emailing you now with Mawunyo’s new picture! :)

Heather, thank you so  much for your very helpful answer regarding how we take care of correspondent children leaving the Compassion program!! Trina, I have added your 3 additional requests to the correspondence waiting list. I hope we are able to place another sweet kiddo on your account soon! 

Thank you so much for your heart for your children and the time and thought you put into your letters! We appreciate your patience while we answered your questions. Have a blessed day!
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Trina Harris Ezell

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Thank you so very much, Christina!!! I appreciate all of your time in answering my many questions!
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Trina Harris Ezell

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I have one more question.  I was looking through my account online and my letter history with each of my kids, and I noticed that there are quite a few letters that still say "In transit" from way back in February/March.  For Charity (KE-922-0156), there are ones "in transit" listed for 2/2/17 and 3/15/17.  For Obse (ET-385-0172), there is one listed from 3/15/17.  For Grace (GH-817-0070) there is one listed from 3/22/17.  And for Jhenny (BO-181-1192), there is one listed from 3/18/17.  Could you look into this for me and find out if those letters never made it to those kids, or is it just showing that inaccurately in the system?  Please let me know the status of these letters, if you can.  Thank you so much!!!  I appreciate it!

 

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Shannon Massey, Employee

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Hi Trina! I am so sorry to see these letters did not go through. I have emailed our tech support team to see if we can get these pushed through for you! Thank you so much for bringing this to our attention! 
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Trina Harris Ezell

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Thank you, Shannon!!! I appreciate it!!
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Trina Harris Ezell

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I have one more question (hopefully this is the last for awhile).  My heart was tugging at me to sponsor just ONE MORE child... so I was up late Sunday night looking for that special child to choose.... and one kept tugging at me over and over.... she was a 12 year old girl from Kenya named Faith.... and I did hit the "select this child" button, but before I completed the payment and made it official, my little daughter woke up crying and I had to go tend to her and lay with her for a long time to get her back to sleep... and I ended up falling asleep too!  When I got back on yesterday to try to finalize it, I couldn't find her anywhere!  I didn't know if she is still somehow connected to my account (since I started the process), or if someone else selected her right out from under me.  I am hoping not as this would make my heart very sad.  I just felt a connection to her and a pull that I really needed to sponsor her!!!!  Is there any way that you can check into this for me?  I unfortunately did not write down her number, but I'm hoping you can find her by her name, age, and location... hopefully!  I am praying that she is still available and somehow I put her in some limbo by starting the process and not finalizing it.... so maybe she is "on hold" somewhere in the system.  Please let me know what you are able to find out.  I'm hoping, with good news.  Fingers crossed!  Thank you so much ahead of time for whoever takes the time to help me out.  I always appreciate everything you all do for us!!!!  :)


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Sarah, Sponsor and Donor Relations, Social Media

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Trina, I am so sorry, but I cannot find this child just with her first name, age and country :(. There are so many girls in Kenya named Faith that it is too difficult to find her and I don't see her listed on the website either, which means she was probably sponsored. You don't know the rest of her name, do you?
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Trina Harris Ezell

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Oh no! I was afraid of this! I'm so sad

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