Some letters not showing up in account?

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  • Updated 1 year ago
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I was looking at the list of letters between me and my child and I noticed that there are at least three missing from the ones listed on the account. The first one I ever sent to her (an intro letter) is not on there, and her intro letter to me isn't there either (both of those letters are from over a year ago). Also the letter I sent for her birthday isn't listed. Of course I can't say for sure if she received the letters from me but I do know the intro letter from her was delivered because I have the hard copy of it (so I'm hoping it's just a system glitch). There might be other letters missing from the list too; these 3 are the ones I know of. 

Also a couple months ago I posted about a letter I received that was not fully translated; I was told an inquiry was sent to the country office and the letter would be re-translated and I wanted to check on the status of this if possible. Here is my sponsor number: 06722266   And here is my child's number: DR036500849. 

Thanks!
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Crazy Goat Lady 17

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Posted 1 year ago

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Sarah Heacock Schreffler

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They did not scan letters before April 2016. So long ago letters will not be there
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Crazy Goat Lady 17

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Oh ok that makes sense with the first two then. 
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Sarah, Sponsor and Donor Relations, Social Media

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Hello there! Yes, Sarah is correct. We didn't begin to scan letters until April 2016 so letters previous to that date will not be viewable in your online account. We actually were able to get that inquiry completed for you, and the new copy of her letter has replaced the old one in your online account. I will also have a new copy of the letter mailed to you :). I also want to mention that we figured out what happened with her age discrepancy. Maria Liz is 11 years old according to her birth certificate. She confused her age at the moment of writing her letter when she addressed the information regarding the move the project did to another group age.
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Sarah, Sponsor and Donor Relations, Social Media

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Crazy Goat Lady 17, re-reading the letter, I agree with you. I had skimmed it at first but I agree that the translation still could be better. I am going to see if I can get the office in the Dominican Republic to very clearly translate the letter sentence by sentence for you. It will take several more weeks for me to hear back from them, but I will do my best to have them re-translate it for you again and include all of the missing sentences :).
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Crazy Goat Lady 17

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Ok sounds good, please let me know when you hear from them. Really appreciate you taking the time and effort to look into this! :)
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William Blair

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Hi Sarah. A letter from Guadalupe Lopez was showing up in translation and I just checked again and says letter cancelled. Can you send an inquiry to see what happened? Thanks.
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Shannon Massey, Employee

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Hi William! I am so sorry, but we are not able to send an inquiry on why letters are cancelled. When a letter shows a cancelled status, it simply means that they removed the letter from the system in order to fix something. In this case, it looks like the scan was not good quality, or that the translation was unreadable. This will be fixed and then put back in the system as soon as soon as possible. Thanks for understanding!
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William Blair

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Hi Shannon. Thanks. I forgot this happened before and that's the reason why.

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