Somehow, two payments were automatically taken from my bank account this month. Can you check on this? | Compassion International Customer Community

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No Response.

I did not authorize two payments to be deducted from my bank account. Please check.

Linda Lloyd

0 Posts
0 Reply Likes
confused

Posted 9 months ago

9 months ago

Christina, Employee

1288 Posts
292 Reply Likes

Linda, I'm so sorry to hear that your bank account was charged twice in error. I am happy to help you and correct this mistake. Regrettably, I was unable to locate your account using your email address. Will you please provide either you sponsor number, child's number, or the email address associated with your account?

2018-11-08T16:58:38+00:00

Katie Norton

1 Post
0 Reply Likes

This happened to me also with the Christmas gift program. I was charged 2 separate amounts on the same day.

2018-11-08T18:27:23+00:00

Sierra, Employee

904 Posts
119 Reply Likes

Hi Katie, thank you for your response to this comment. I apologize for this confusion! According to our records, you already had an annual Christmas gift set up to pull (it had been set up last year), and you made an additional one-time Christmas donation, as well. Did you want either of these amounts refunded? We would be happy to do that for you.

9 months ago

Megan Rose

1 Post
0 Reply Likes

This also happened to me.

2018-11-08T00:37:34+00:00

Sierra, Employee

906 Posts
119 Reply Likes

Hello Megan, I am so sorry to hear that this issue affected you, as well. I am sending you an email now with some additional information.

2018-11-08T02:09:38+00:00

Beth McKendrick

2 Posts
0 Reply Likes

this happened to me also, was just looking at a way to contact you about it

2018-11-08T02:14:05+00:00

Beth McKendrick

2 Posts
0 Reply Likes

2018-11-08T14:20:41+00:00

Laurie Flockenzier

1 Post
0 Reply Likes

My account was charged twice also. My bank states that two $38 payments were sent although my payment history with you is only showing one. My account is #02279734. Thank you for checking into this.

2018-11-08T18:29:19+00:00

Sierra, Employee

906 Posts
119 Reply Likes

Beth and Laurie, I am so sorry to hear that you were both double-charged, as well. I'm sending you both emails now with information on how to proceed.

2018-11-09T00:53:18+00:00

Rogene Ted Caagoy

1 Post
0 Reply Likes

I also got charged twice can you check this please?

2018-11-09T01:17:10+00:00

Sierra, Employee

906 Posts
119 Reply Likes

Hello Rogene, I apologize that you were also charged twice. I am sending you an email now.

9 months ago

Valerie G

1 Post
0 Reply Likes

This same thing happened to me. I have 2 charges taken from my checking this month.

9 months ago

Emily Lausen

0 Posts
0 Reply Likes

I was also charged twice this month. My sponsor # is 02203641. Thank you for taking time to look into this. -Emily

Edit: My compassion account is under my maiden name "Emily Cassiday" and I haven't been able to switch it over since getting married, but my email is the same! Haha

(Edited)

9 months ago

Sierra, Employee

906 Posts
119 Reply Likes

Hello Valerie and Emily, I am sending you both emails now with additional details, as well. I am so sorry to hear that this has happened to you two!

9 months ago

Terri Edinger

1 Post
0 Reply Likes

I have had 2 payments in 7 days taken, which has overdrafted my account. I am requesting a refund how do I go about this.

(Edited)

2018-12-06T17:22:36+00:00

Sierra, Employee

904 Posts
119 Reply Likes

Hi Terri, I apologize for this. I am sending you an email now with additional information.

This conversation is no longer open for comments or replies.