Somehow, two payments were automatically taken from my bank account this month. Can you check on this? | Compassion International Customer Community

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I did not authorize two payments to be deducted from my bank account. Please check.

Linda Lloyd

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confused

Posted 1 year ago

1 year ago

Christina, Employee

1383 Posts
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Linda, I'm so sorry to hear that your bank account was charged twice in error. I am happy to help you and correct this mistake. Regrettably, I was unable to locate your account using your email address. Will you please provide either you sponsor number, child's number, or the email address associated with your account?

2018-11-08T16:58:38+00:00

Katie Norton

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This happened to me also with the Christmas gift program. I was charged 2 separate amounts on the same day.

2018-11-08T18:27:23+00:00

Sierra, Employee

1341 Posts
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Hi Katie, thank you for your response to this comment. I apologize for this confusion! According to our records, you already had an annual Christmas gift set up to pull (it had been set up last year), and you made an additional one-time Christmas donation, as well. Did you want either of these amounts refunded? We would be happy to do that for you.

1 year ago

Megan Rose

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This also happened to me.

2018-11-08T00:37:34+00:00

Sierra, Employee

1341 Posts
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Hello Megan, I am so sorry to hear that this issue affected you, as well. I am sending you an email now with some additional information.

2018-11-08T02:09:38+00:00

Beth McKendrick

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this happened to me also, was just looking at a way to contact you about it

2018-11-08T02:14:05+00:00

Beth McKendrick

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2018-11-08T14:20:41+00:00

Laurie Flockenzier

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My account was charged twice also. My bank states that two $38 payments were sent although my payment history with you is only showing one. My account is #02279734. Thank you for checking into this.

2018-11-08T18:29:19+00:00

Sierra, Employee

1341 Posts
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Beth and Laurie, I am so sorry to hear that you were both double-charged, as well. I'm sending you both emails now with information on how to proceed.

2018-11-09T00:53:18+00:00

Rogene Ted Caagoy

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I also got charged twice can you check this please?

2018-11-09T01:17:10+00:00

Sierra, Employee

1341 Posts
167 Reply Likes

Hello Rogene, I apologize that you were also charged twice. I am sending you an email now.

1 year ago

Valerie G

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This same thing happened to me. I have 2 charges taken from my checking this month.

1 year ago

Emily Lausen

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I was also charged twice this month. My sponsor # is 02203641. Thank you for taking time to look into this. -Emily

Edit: My compassion account is under my maiden name "Emily Cassiday" and I haven't been able to switch it over since getting married, but my email is the same! Haha

(Edited)

1 year ago

Sierra, Employee

1341 Posts
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Hello Valerie and Emily, I am sending you both emails now with additional details, as well. I am so sorry to hear that this has happened to you two!

1 year ago

Terri Edinger

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I have had 2 payments in 7 days taken, which has overdrafted my account. I am requesting a refund how do I go about this.

(Edited)

2018-12-06T17:22:36+00:00

Sierra, Employee

1341 Posts
167 Reply Likes

Hi Terri, I apologize for this. I am sending you an email now with additional information.

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