Son signed up to help but!!!

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Hi, my son had signed up for compassion. He has such a big heart and caring spirit. He's going to college to get his Doctorate in Physical Therapy. He works 2 jobs, goes to school full time, pays rent and had been giving to compassion. It got to be to much for him to keep up with. Unfortunately he had to call and cancel. I was shocked and disheartened by the way Compassion treated him. They were beyond RUDE!! They could have just said,"Thank You", and left it at that, but they thought they needed to go farther and tell him how disappointed they were with him and now this child will have no one to sponsor them. Really??? Is that how this works, out of guilt?? Shame on you for treating my caring son the way you did. I do hope you don't do this to others. I do pray "Compassion" will continue to flurish but being RUDE is NEVER a way to treat others.
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Anne

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Posted 3 years ago

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KristenH, Champion

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Anne, I am just another sponsor but I am shocked to hear this. In all my years sponsoring I have never heard of someone being treated this way. Even when I had to drop all of my sponsorships except ones, they were gracious and kind and offered to pray for us. Please let your son know that his child will continue in the program and receive all the benefits he did while he had a sponsor. Compassion will work hard to find a new sponsor for the child as well.
Compassion reps do monitor this forum, and they will most likely review the call in question because Christ centered, compassionate service is something they do strive for. I'm so sorry if your son's experience did not reflect that. Blessings,Kristen
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Anne

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Thanks Kristen, I will let my son know that the child he sponsored will or hopefully already has a new sponsor. I know that really bothered him. I do hope that when people answer phones for an organization like Compassion that they are mindful of who they are representing and we should ALL be Christ Like, at all times.
Blessings to you :)
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Adam

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Hi Anne. I too am shocked to hear this. I've been a sponsor for over a year and every Compassion employee that I've had interactions with during that time have been some of the most kind, patient, and gracious Christian examples that I've ever seen. I'm sorry that your son has not had the same experience. Often times sponsors will cancel their sponsorships on these forums and the ladies at Compassion will offer encouragement, prayers, and try to make sponsors feel welcome to sponsor again in the future if they so choose. Please know that your son's experience is not representative of Compassion as a whole. I can tell you that Compassion will take these comments very seriously. I hope that you and your son's trust in Compassion will be restored as I truly believe Compassion is a wonderful organization and it has been such a blessing for me to be a part of. God bless your son for helping to provide for a child in poverty while he was able to. I pray you have a blessed rest of your weekend.
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Anne

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Thx Adam, I too think Compassion is an amazing organization. I know they help many people because of sponsors. I hope someday my son will be able to sponsor again. He was just so surprise how he was treated and frankly so was I.
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Susan, Sponsor and Donor Relations, Social Media

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Anne, I am so sorry that your son was treated that way. :( We pride ourselves here at Compassion at being kind, caring, delightful, and Christ-like in every single interaction we have whether it is over the phone, email, chat, or here on social media. You are completely right that it is never acceptable or appropriate for us to be rude, even when someone is canceling their sponsorship. Would you be willing to let me know your son's name and sponsor number so that we can provide additional coaching to the representative that he spoke with? It definitely sounds like your son has a huge heart and you must be so proud of him! I pray that he is blessed in all of his endeavors as he continues his education and career.  

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