Sponsor confusion...

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I have been sponsoring my child for 7 months and have never received a letter. I called CI and was told that she had written a letter to her previous sponsor months ago, but I received an email that she knew my name about 3 weeks after I sponsored her. Is there any way somebody could check and see if this has gotten straightened out? I also wanted to send her Christmas present, but your website is down right now. :) Thanks for helping.
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Melissa Evors Goodwin

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Posted 2 years ago

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Christina, Employee

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Melissa, I'm deeply sorry that you have not heard from your sweet girl, Tizeta, since you became her sponsor in March. It breaks our hearts to know that you haven't been able to connect with her yet. Please rest assured that she has received all of your loving letters to her. When you called and spoke with one of our representatives, an inquiry was sent on your behalf to the field office in Ethiopia. Our field staff is making sure she is doing well, and they will ask her to write a letter to you. It will take 6-8 weeks to receive a response from the field office, so we should have a resolution for you within a couple of weeks now. I thank you so much for your understanding and patience as we wait to hear from Tizeta. Please know that your love and support is reaching her even though you have not received a letter from her yet. We will be in contact with you as soon as we hear back from the field office. 

I apologize for the issues you have been having with sending Tizeta a Christmas gift :(. Usually, this problem is due to a busy server, so I encourage you to try and give your gift a little later. Thank you so much for wanting to bless your kiddo in this tangible way! 

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