Sponsor number not found and cant reset account information

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  • Updated 3 years ago
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We are trying to download our yearly tax documents and can't seem to log into our account. I tried to reset it but apparently our sponsor number can not be found nor can my email. Which is strange since I clicked on the My Account from an email sent with the sponsor number in it. 
Any idea how we can fix this? Calling the hotline is difficult since we are in Europe and the time difference makes things challenging for us. 
Photo of Kaila Morrison

Kaila Morrison

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Posted 3 years ago

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Photo of Susan


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Hi Kaila! I am so sorry to hear that you are having trouble logging in to get your tax documents. I am sending you the information you need to get logged in. Please let us know if we can help in any other way.

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