Sponsored child missing from account.

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  • Updated 3 weeks ago
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I have sponsored Santiago Bazan Padilla #BO081800353 but do not see him in my account #08961272. Please correct this so that I can send the intro letter to him. Thank you.
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Laurie Corbett

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Posted 2 months ago

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Mackenzie, Employee

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Hi Laurie! I'm sorry Santiago is not showing up on your account! It looks like you just need to create your username and password so that you can login to send letters and view your sponsorship. Here is the information on how to create your web account: 

1.    Go to https://www.compassion.com/account/login.htm
2.    On the right hand side of the page, click on "Create Account"
3.    Enter the requested information, including your sponsor number 
 
Once you have successfully created a web account, you will be taken to your account summary page. 

This should allow you to send your letter to Santiago. However, if you run into any difficulties, please let us know! 
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Laurie Corbett

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I already have a username & password. That's what I am saying, here's not in my account. I should be able to view both sponsored children in my account. Please look into this. Thank you
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Shannon Massey, Employee

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Hi Laurie, 

Thank you for explaining that you also sponsor another kiddo. I see that they were actually on two different accounts. I placed a request to combine these accounts for you. They should be combined in the next 24 hours or so. :) 
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Laurie Corbett

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Thank you, Shannon. I should have been more clear earlier. sorry about that. Since I sponsored them at the same time I assumed he was just missing. I hadn't noticed that I a different sponsor number for each of them, that should have clued me in :) Thanks again for your help. 
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Shannon Massey, Employee

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Aww no problem Laurie, 

Glad I could help! :) Please let us know if you need anything else! 
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Vanessa McKenzie Bartholomew

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I'm having this issue also.  I have an account and can login, but our current sponsored child isn't showing.  His number is IO075700526. I'm assuming I have 2 account as well since we used to sponsor a different child,  but I only have login info for one account.  Can you help me with this? 
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Sierra, Employee

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Hi Vanessa! It looks like you most likely do have two accounts, and I would be happy to merge them into one for you. Would you kindly share your other child's ID number, so I can get those two accounts put into one?
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Laurie Corbett

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Hi Sierra, Is it possible to ask you to check my account, too?  I have checked and my accounts are not linked yet. How long does it take? Originally I was told it would be address not less than 24 hours. 

The account numbers are BO018100353 & BO061700310. Thank you!!
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Sierra, Employee

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Hi Laurie! I'm so sorry for the delay in getting your two accounts merged together. According to our records, the request submitted two weeks ago is still in progress. Our team in charge of merging those accounts must just be backed up, and again, I'm so sorry for this! Our team is aware of it, though, and is still working on it.
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Lynn Fulton Burrell

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Child missing from my account as well. We have two listed, just missing our ES002900033. Account name is probably under my husbands name, Matthew Burrell #08600117 
(Edited)
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Mackenzie, Employee

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Hi Lynn, I am very sorry, but I am not showing Jean Carlos sponsored on any of your accounts. Did you sponsor him at an event or was it online? We would be happy to do more research into what happened. 
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Lynn Fulton Burrell

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It was through the compassion experience that we hosted through our church- Liberty Baptist in SC. I can forward an email confirmation of payment if need be. 
(Edited)
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Sierra, Employee

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Lynn, thank you for providing us with that information! It looks like your sponsorship of Jean Carlos is still in process (He's still technically showing as "on hold" Rather than sponsored). The donation that was processed was likely just the pre-authorization charge, which shouldn't actually go through, and please let us know if you don't see Jean Carlos on your account in the next two weeks!
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Lynn Fulton Burrell

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Awesome! Thank you so much for your help- and for your work at Compassion. God bless!