Sponsored Child Not on Online Account

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  • Updated 1 month ago
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I have one sponsored child listed on my online account, but the other one is not. How can I go about getting all his information added?
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Susan Smith

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Posted 1 month ago

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Shannon Massey, Employee

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Hi Susan, 
Thank you so much for sponsoring two sweet kiddos with Compassion! We would be more than happy to see why both your children are not showing on your account. However, I am actually unable to locate your account using your email address or full name. Can you please reply with your sponsor number and also your two child ID's so that I can make sure they both get added correctly? Thank you so much! 
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Susan Smith

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Of course! My sponsor # is 08144197. Shalline is #KE038000339(she's listed on my account now) and Emmanuel is #RW049700168
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Shannon Massey, Employee

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Hi Susan, 
Thank you so much for this information! I do see that somehow we created two accounts for you. I have created a request on your account to merge both of these together. Please note this may take up to three days to be complete. Going forward you will still use your normal online log in, but your account number will be 08144210. Please let us know if we can help you in any other way!