Sponsored child not showing up, first payment of check not cashed. Help!

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  • Updated 1 year ago
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I sent in a completed packet with my child's information. However, the child I have sponsored doesn't show up on my account and the payment I sent along with the sponsorship information has yet to be cashed. I will not make another payment until I am sure that you have received my initial payment and that I am also sponsoring the child that I have chosen. An email to answer my questions would be greatly appreciated.
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Tiffany

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Posted 1 year ago

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Shannon Massey, Employee

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Hi Tiffany, 
I am so sorry for the delay in processing your first contribution. I see that we do have Dat-Dat (Kate Leen Bustamante) on hold on your account as of June 1st. However, we have not yet processed your donation. As soon as your donation is processed, you will see her become active on account and you will see her online as well. May I ask, did you send this contribution by check? And if so, what is the date on the check? Thank you for your reply, Tiffany! 
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Tiffany

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Yes, it was a check dated May 9. Thanks!
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Christina, Employee

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Hi Tiffany! I have confirmed that we do indeed have your check dated May 9th, and it is waiting to be processed :). Regrettably, our processing team is experiencing a significant backlog which is causing a delay in processing checks. I'm so sorry for this delay :(. Please rest assured that our wonderful processing team will make sure to process your check for Dat-Dat as soon as they can. Thank you so much for choosing to bless sweet Dat-Dat with your love and support! We appreciate your patience as I'm sure that you're eager to begin your relationship with your sweet girl :). Have a blessed day! 

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