Sponsored children changed

  • 1
  • Question
  • Updated 10 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

I'm concerned both of the children I've been sponsoring had been changed. What happened? Besides my account shows an overdue, and the charge it's supposed to be automatic
Photo of Sanndy de Samayoa

Sanndy de Samayoa

  • 2 Posts
  • 0 Reply Likes
  • null

Posted 10 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4931 Posts
  • 1088 Reply Likes
Hi Sanndy! I am so sorry for the confusion. The two children you originally sponsored, Elmer and Yefferson, are no longer in Compassion's program. Yefferson's project closed at the end of 2016 and Elmer's family was sadly no longer interested in the program. I am so sorry! We did send you information on both of these children not receiving benefits from your sponsorship any longer, but I am not sure that you received the information about Elmer at least because we had an undeliverable address at that time. When children leave the program, we send the sponsors a packet with a new child to consider sponsoring. The packet includes information stating that we need to hear from you within 5 weeks if you do not want to sponsor the new child. otherwise, the child will remain on the account and you will begin sponsoring that child. I did take care of covering the missing donation because I think that the donation did not pull as it was supposed to in October and that was a mistake on Compassion's part. Your account should be up to date now for both of the children currently on your account, Koffa and Alexander :). Please let me know if you have any more questions!
Photo of Sanndy de Samayoa

Sanndy de Samayoa

  • 2 Posts
  • 0 Reply Likes
Thanks for your response. I would like to change my sponsorship to children in Guatemala, how can I do that?
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Hi Sanndy! I understand your desire to sponsor kiddos from Guatemala, and I'm happy to help you. I see you are sponsoring Josué, a nine year old boy from Guatemala, so I assume you would like to keep him :). You also have a little boy from Togo, Koffi, and I can change this child on your account to a different child. Would you like a boy or a girl? Do you have a preference for the child's age? Once I find a child matching your preferences to the best of my ability, I will place that child on your account and make Koffi available for sponsorship again. I look forward to your reply!

This conversation is no longer open for comments or replies.