How often do we get updates on our sponsored children?

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  • Updated 3 years ago
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  • (Edited)
how often is information about my compassion child updated? Currently, her information says it was last updated in Aug. of 2012, almost a year ago.
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patty

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Posted 6 years ago

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Emily, Champion

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Children's pictures and information are updated every 18-24 months. A great way to find out more about her in the meantime is through letters. I've found out so much about my kids after asking them questions in letters.
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Teresa Best

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This reply was created from a merged topic originally titled
Update on Child Sponsored.


My sponsored child's info hasn't been updated in a couple of years. How do I find out about changes (parent status, etc)?
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Staci Keene

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This reply was created from a merged topic originally titled
Sponsored Child's Information Udpates.


How often will my sponsored child's information be updated? I am happy to communicate and build a relationship through letters but was curious about updated pictures (last updated 9/1/12) and center/community information (last updated 2/22/11).
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Susan, Sponsor and Donor Relations, Social Media

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Official Response
Compassion does full information updates, including photos, for all of our children every two years (or every 18-24 months). If you send an additional gift of $60 or more to your child or their family, you will receive a photo of your child with their gift (within six months of when the gift is sent).  
(Edited)
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Bridgette Jordan

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I just sponsored Agatha Dec. 1, 2014. Can I get a report from the year before?
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Emily

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Hi Bridgette! In my last response to you, I sent you the previous photo of Agatha which is what you receive when you get an update on your child every two years. I went ahead and sent you another email with information that was different in her 2012 update, from her 2014 update. I hope you find this information helpful! :)
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Rhonda C

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We gave a family gift of $100 in June this year, can we expect a photo of the family with their gift in December of this year? How exciting!
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Susan, Sponsor and Donor Relations, Social Media

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Yes, Rhonda, for gifts over $60, you can expect a photo within six months of when the gift is sent. :)
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Marilyn

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This reply was created from a merged topic originally titled
When will my sponsored child's Information get updated?.


Hi There,
I recently sponsored a child from Kenya. On the child information section it says that his information was last updated 10/1/2012.. When will it be updated? Also, I sent him a letter online. How can I know that he has received it? This is my first time sponsoring a child and I'm eagerly waiting to hear about our little guy. Thanks so much for your help!
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Susan, Sponsor and Donor Relations, Social Media

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Hi Marilyn! Welcome to Compassion! We're so excited that you've chosen to love and bless a child in need! We process full information updates every two years. This means that your child's information will be updated again around October 2014. It takes about two to three months for letters to be sent. Online letters are printed out at our USA office and sent via mail to your child. You will receive the first letter from him sometime in the next four months though! Please don't hesitate to let us know if you have any other questions. We're happy to help!
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Marilyn

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Thank you for your warm welcome Susan. The information that you provided was very helpful. I actually have another concern. In the next couple months my family and I will be moving to another state. Will I have enough time to change our address before our sponsored child mails us his first letter? I will be updating our new address in the information as soon as we move.  
(Edited)
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Susan, Sponsor and Donor Relations, Social Media

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Marilyn, I'm sure you will have plenty of time to update your address. If you update your address through your "My Account," the information is updated in our system immediately.  
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Rachel Stevenson

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This reply was created from a merged topic originally titled
Is there any way to receive an updated photograph of my sponsored child?.
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Susan, Sponsor and Donor Relations, Social Media

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Hi Rachel! It looks like your sponsored child's information and photo was updated in September 2012. This means that the next update is anticipated around September 2014. As soon as we receive the updated information, you will be able to view it on your online account immediately and we will send you the physical copy in the mail. Also, for all child and family gifts over $60 we will send a fun photo of your child with his or her gifts. :)
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Rachel Stevenson

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Thank you Susan! Also great to know about the gifts.. I had no idea, and I would really love to see more pictures!
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Jennifer Michelle Helmly

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This reply was created from a merged topic originally titled
Yearly Photos of My Child.


How often will I receive an updated photo and information about my child. I believe that I received a photo on our first anniversary but not for the second one. We keep it on our refrigerator & pray for him often. I'd like to see how he is growing.
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Grace Mattox

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This reply was created from a merged topic originally titled
when will my child's information be updated?.


I keep waiting for my child's information to be updated.  The last time it was updated was in 2012.  Will I be getting an update soon?  I can't wait to see how much she has changed these past two years.  
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Stacey Johnston

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This reply was created from a merged topic originally titled
Updated information for sponsored child.


Hi, My sponsored child's information (for Mansura) hasn't been updated since June 2013. Would it be possible to receive some updated information? That would be awesome! Thank you! Stacey
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Emily

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Hi Stacey! :) I am excited that you are so engaged with your children and completely understand being anxious to receive another update on how your child is doing! I merged your inquiry into this conversation as many other sponsor's had this same question. Compassion does updates on the children in our program every 2 years. Our records indicate that Mansura had an update in June of 2013. You can expect to receive another formal update including a new photo, around June of 2015. In the meantime, you are encouraged and welcome to write as often as you would like to Mansura and stay updated on her life through letters. 
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Judith Poisson

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This reply was created from a merged topic originally titled
Picture.


I would like to receive a picture of my child in Haiti besides the yearly picture by Compassion. Is there a way that someone at the center can take a picture of our child?
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BillyC

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Susan, Would it be possible to contact you directly with a related problem?
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Colleen, Company Admin

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Hi Billy! You are welcome to send an e-mail with any concerns or questions you have to socialmedia@compassion.com. Susan may not be able to answer it herself, but one of us that are on her same team will help you out.
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Eleanor Clark

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When will I get a updated photo of Boris it's been almost 27 months now. Was suppose to be updated June 1, 2015.
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Susan, Sponsor and Donor Relations, Social Media

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Eleanor, I am so sorry you have had to wait so long on Boris' update. I just sent an inquiry to our field office in Indonesia to request this update as soon as possible. As soon as we have this update, we will send it to you. Thanks so much for letting us know!
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Susan, Sponsor and Donor Relations, Social Media

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Eleanor, we have just received Boris' update. You will now be able to view his new photo and updated information on your "My Account." We will be sending a paper copy of his update in the mail. 
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Marissa

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This reply was created from a merged topic originally titled
Two things.


I have two questions:

The first is... when our correspondent kids get new pictures, will they be sent out to us? I recently saw that one of mine has a new picture.

Second, I am always looking to sponsor a little girl named "Marissa" or "Marisa." I have only ever seen two on the website and wasn't able to sponsor more then. I do not see any on there right now. I was wondering if there were any in the system waiting for a sponsor currently. 

Thanks!
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Emily

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Hello Marissa! :) You will receive photo updates of your children when they get new pictures taken! These are updated every two years. I see you have several children but Abhijith M J recently had his photo updated on September 25th. Is this the child you're talking about? I sent you a jpeg photo to your email to have for your records until you receive the hard copy in the mail :). If it was a different child you're talking about, please let me know!

To answer your second question; I looked in our system and regrettably, all children that go by the name 'Marissa' or 'Marisa' are already sponsored. I apologize for this inconvenience but praise God that these children have loving sponsor's supporting them! :) I would encourage you to keep checking back on the website every so often and I hope you're able to find a child under that name very soon! 
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Marissa

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Yes, I was referring to him. Thank you :)
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Chak

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Maybe some official update periodically (annually?) from the center or their records would be great - info like they've graduated 3rd grade and going to the next, they've been ill and have recovered, how's the family progressing, etc. I know it may be challenging logistically for the center to provide such info; and privacy must also be considered as we're sponsoring and not adopting the child. But currently, what we know is only through the child's letter and younger children can't write much and there's also the mail time lag. (And I can't visit - too expensive.) Any thoughts? Thanks.
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Emily

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Hi Chak! I am so encouraged at how deeply you want to know your children and I am enjoying seeing all of your comments in this community. I see that you just began supporting three kiddos! Welcome to the Compassion family. I hope that you're finding the information you're looking for. The people in this community are wonderful and very helpful! :)

You asked a very similar question to another community member on a different forum. You can see Susan's response here. Please be encouraged that in the next couple of years, when we roll out our new software and processes, we are looking to give sponsors more opportunities to connect with their children that are quicker and improved! In the meantime, your child will love to keep you updated through letters and if they're younger, our staff in the project or a family member or guardian, will assist your child in answering questions that you ask in your letters :). 
(Edited)
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Anne Oliver

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This reply was created from a merged topic originally titled Anxiously awaiting an updated photo.

So I have been hoping and waiting for an updated photo of my sponsored child, Sulika (IN564-0736), for about a month now.  Her profile states that her last update was 5/1/2013 which is well over 2 years ago.  Just wondering, once the centers take new photos, does it take a few months for them to actually get updated on the Compassion website? Also, it seems they are updated on the first of the month. Should I not bother checking every day now for the rest of the month like I have been doing??  I just really love seeing the newest photos of my sponsored girls!  :)
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Emily

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Good morning, Anne! Thank you so much for being so patient in getting a new picture of Sulika. She's such a beautiful young lady and I know you're eager to see how much she's grown and changed :). I merged your inquiry into this conversation so that you're able to see responses we've given to other sponsor's that have asked this similar question. 

I reviewed your account and our records indicate that Sulika had her picture taken on May 24th of 2013. This means that she is due for a newly updated picture and my hope is that you see it sometime in the next couple of weeks! Pictures of the children are updated every 18-24 months and like Teresa mentioned, it can be anytime during the month that you see the update and not necessarily on the first. In order to give the center time to take the updated photos of each child at the project and get them to our office in Colorado Springs, we must wait 26 months before sending an inquiry to our office requesting for the photo update. If you do not see an updated picture of Sulika by the end of this month, please let me know and I will contact our office in East India to request that her new picture be sent to us. 
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Anne Oliver

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Great...thanks for looking into that!  I really appreciate the service you provide us on this blog :)
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Anne Oliver

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Hi, I asked about Sulika's update a few months ago, and per the website, it is still showing the last update as May, 2013.  Is it possible now to send an inquiry to the field office in India? Thanks!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Anne! I am sending an inquiry to the field office in India regarding not having Sulika's updated information. It can take 6-8 weeks for a reply with her new information to get back to you, but it will be coming! Thank you for following up with us. :) 
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Kathleen Anglebrandt

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This reply was created from a merged topic originally titled Last time my child's online account information was updated in September 2014. W....

Would like an updated picture of my child.
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Emily

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Hi Kathleen! I love Jill's bright and colorful dress, beautiful! :) I merged your inquiry into this conversation as you had a similar concern as other sponsors have also had and my hope is that you'll find this conversation helpful as we explain the reason for only updating child photos every two years. Because Jill just recently had her picture updated in September of last year, you can expect to receive an updated picture of her around September of 2016.
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Kevin Petkus

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This reply was created from a merged topic originally titled When will igetaupdate on demarius ?its been two years.

Update on sponsored child
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Emily

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Hi Kevin! I know you're eagerly waiting to get an update on Demarius and a new picture to see how much she's grown! :) The last update for your girl was in August of 2013 and updates are done on our children every 18-24 months and so you will most likely receive a new picture of her sometime next month. Sometimes it can take a little longer for our staff to update all of the children and so we give them a grace period to get everything updated. If you don't receive a new picture of her by the end of October, let me know and we can send an inquiry to our office in Mexico to ensure her information is updated and that you get a new picture of your sweet little lady. Thanks for your patience and for sponsoring her over the past four years! 
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Greg McGarry

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This reply was created from a merged topic originally titled Could we please see a current picture of George Ndung'u Gaki, born May 5, 2004, K....

Current picture Of George Ndung'u Gaki, born May 5, 2004, Kenya, #KE-611-0326?
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Emily

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Hi Greg! I'm so sorry that your sad, I definitely understand that you are eager to see a recent picture of your handsome boy! I merged your inquiry into this conversation in hopes that it will help you as others have also inquired about updates for their children. George's last picture update was in November of 2013. This is great news and means that you can be expecting a new picture of him somewhere around November of this year! :) We update pictures every 2 years (18-24 months).
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Jana Pistole

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This reply was created from a merged topic originally titled How can I get a recent picture of my child?.

The only picture of my child is on the package I received when I became her sponsor. Thats been a while. She looks so scared and unhappy . I would like to know I am truly changin her life.
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Teresa Dawn

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I'm sure you are, and hopefully you get a new photo soon, but just a note that you can't always tell anything by one photo.  These kids often wait in line for ages when they want to run around and play, they have to stand a certain way (hard for a kid) etc.  Some are scared of the camera if they've never seen one before.  Chances are right before and after the photo your child was running around with a huge smile and playing with friends :)  In some cultures it's considered rude to smile for a photo as it's a serious occasion. (And a child trying to look serious may just accidentally make a sad face instead)  So basically, if your next photo comes out looked sad too, it does NOT mean you didn't make a difference.  As for when you'll get your next photo, a staff will have to answer that :)  PS: Here's an adorable video of a little boy having his photo taken for his Compassion profile: https://www.youtube.com/watch?v=Rvibzb3-m94
(Edited)
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Susan, Sponsor and Donor Relations, Social Media

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Hi Jana! You are right that the only photo we have on file for precious Aneth was taken when she was registered in the program in February 2014, several months before you had sponsored her. Since we process full child updates every two years, we will be taking a new photo and providing updated information sometime around February 2016. Thank you so much for the very real difference you are making in sweet Aneth's life through your sponsorship. 
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Rhonda C

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This reply was created from a merged topic originally titled One year of sponsoring but no updated photo of my child. When do you get a new ph....

I received a thank you card for one year anniversary of sponsoring our child through Compassion. It included a post card with her picture on it. It is the same picture we already have. It is the one used when she was being displayed at a concert where we found the compassion packet for sponsorship. Well, I would like to see an updated photo after a year. She had a birthday in January and I was under the impression that we would receive an updated photo within the year...has anyone else experienced this? Have you received an updated photo of your child and if so, how long did it take to get it, after sponsoring?  Thanks
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Susan, Sponsor and Donor Relations, Social Media

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Rhonda C, I am so sorry for the disappointment in not receiving an updated photo on your one year anniversary. It looks like Abiba's photo and information was last updated in February 2014. This means that her updated photo should come out around February 2016 so a new photo will be sent to you very soon! 
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Rhonda C

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Thanks, Susan! I will look forward to it!!
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Melissa Simmons

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I was wondering if I could get information updated and a picture update of Karla online? I believe it has been 2 years and I know her grandmother has passed away.
Also in her recent letter she stated she fell off of the bus and hurt her neck requiring a brace. Is there anyway to contact the staff to make sure her needs with this get met or any other way we can help? Thank you as always for the work you do!!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Melissa! I am sure you are eager to see how much Karla has changed since the last time we updated her photo. We updated her information in November 2013. Because of this, you should be receiving a new photo and information for Karla soon. Our policy is to wait a full 26 months from the last update before we inquire from the field. If you haven't received her updated photo and information by January, please let us know and we will inform the country office in Honduras. 

Compassion staff does step in when medical situations like hers arise if they need to. Part of your monthly donations actually already go to help with medical needs she has :). I'd encourage you to ask how she is doing in your next letter. You can also help her family during this time by sending them a family gift. A family gift can be given in any amount between $25 and $1,000 and can help cover unexpected costs or needs that were unable to be met when Karla had her accident. Poor girl, I hope she is feeling much better now! 
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Melissa Simmons

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Thanks so much Sarah!
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Melissa Simmons

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I have received an updated picture but the information below it is the same I believe. I know that it may not change much but I know she wrote me that her grandmother passed away and that she lives with her mother only now. Just curious if any of that information has been updated too :-) Thank you!
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KristenH, Champion

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Usually the photo updates first. I've waited a few weeks before seeing the information below change. I'm assuming that's because they update all the photos first and then go back and input the information manually.
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Emily

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Melissa, we still show in her updated records that her grandmother and grandfather are still guardians in the household along with her mother. At first I thought maybe she could have been talking about her grandmother on the other side of the family but because she mentioned in her letter to you that she only lives with her mother now, we can check up on this for you. Do you still have a copy of this letter that you can email to us? It will help our staff to better assist you when we send an inquiry. You can email it to socialmedia@compassion.com
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Amanda Jo

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This reply was created from a merged topic originally titled When or how do I get a NEW picture of my child?.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Amanda, I completely understand how you feel about only receiving one photo of Genesis so far. It can be hard to wait on our kids photos when we have so much access to instant photo sharing in the United States.

We recorded Genesis' initial photo and information in August 2014, which means you will be receiving his new photo around August 2016. We currently update each child's information every two years. I know it is a long time to wait, but it will be well worth it to see how much he has changed since his last photo!

I know you also mentioned that you have experienced difficulty uploading your pictures to letters through our online tool. I sincerely apologize for the frustration this has caused you. This was an issue in September and October for many of our sponsors using the mobile app on Android phones. If that was your scenario, I encourage you to make sure you have the most recently updated version of our app. We were able to fix this issue toward the middle or end of last month. If you still have problems with this, please let us know so we can get our IT team involved in correcting it for you!
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Taylar Russell

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This reply was created from a merged topic originally titled Hoe do I get a updated picture of my child.
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newsponsor

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If I send $60 family gift, can I get picture of the child with his family (parents)?
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Teresa Dawn

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You can get a photo of your child with the gift and possibly the parents... but I have sent some before that had just the child with the gift too.  (The latest was when my boy used the family gift for a goat and the photo had himself and the goat.)  usually my child has had at least one parent in the photo with them on a family gift, but not always the case. 
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Emily

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Hi there! Teresa is on point :), thanks for responding and helping this sponsor out! Any gift over $60 that you send, you'll receive a picture back that does include a picture of your child with the gift. Whether a family member is in the photo depends on if they're present at the time the photograph is taken :). Thanks for wanting to bless your kiddo and their family this way!
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Suzanne Nelson

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This reply was created from a merged topic originally titled Children update.

I would like to have an updated picture ond information about the two children that we support. I am from Coupeville Community Bible Church. I Thank you so much for any information you can supply. I want to share with the congregation a report on the children.
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Emily

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Hi Suzanne! Thank you so much for your desire to share about our ministry and your sweet children, with your church family! I merged your inquiry into this conversation as this has been a question other sponsors have had as well. Compassion updates child information and photos every 18-24 months. The best way to stay updated on your child's life is through letters you write back and forth. They love to tell their sponsors about their family, school, and other activities happening in their lives! :) One great way to get specific updates is to highlight any questions you might have so that your child and our staff will be able to ensure those specific questions get answered in their next letter to you. 

Regrettably, I was unable to locate your account under your name or your email address. The account we have under Coupeville Community Bible Church is not currently supporting a child and so I'm wondering if the children are under an individual's name, maybe your pastor? If you're able to post your children's ID numbers or your sponsor number here, I will look you up in our system and I can let you know when to expect another photo of your kiddos :). I definitely understand your desire to see how much they've grown since you began supporting them!
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Linda

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It's been 25 months since there's been an updated photo and information for Sumon Toppo, my correspondent child in Bangladesh.
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Sarah, Sponsor and Donor Relations, Social Media

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Linda, we cannot send an inquiry to the country office in Bangladesh until it has been over 26 months without an updated photo or information for Sumon. Hang in there for a little longer. I am hoping that his information will be updated very soon!