Sponsored child doesn't show up on OurCompassion.org.

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  • Updated 8 years ago
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Hi, I just made an our compassion account last night and I've tried clicking "update sponsorships" mutltiple times trying to get it to show the child I sponsor on my account but it's not showing him. How do I get it to show my sponsored child on my profile? Thank you!
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Taylor

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Posted 8 years ago

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Shaina Moats

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Hey Taylor, there are a few reasons that could cause this issue.

1. Are you receiving an error at the top of the page? If so, this is a known issue that we are working to correct. It should be done soon.

If not:

2. Is the email address you used to create your account on OurCompassion the same as the email address on your Compassion account? If not, you'll need to make sure that they match by changing one of them.

3. Do you have multiple Compassion accounts (even if one is old) that both have your email address on them? If so, you'll need to remove your email address from the secondary (or old) account. Otherwise, the system won't be able to decide which account details to pull.
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Kimberly Warren

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Shaina, I have been on OC for a while, and I was told that after the Maintenance update, the update sponsorships butto stopped working. Ive been trying for the past week to get a new photo of one of my kids to show, but, it wounldn't show up. It kept saying it was unsuccessful. I believe Christina is working on it, but I just wanted to let Taylor know that that might be a big factor too.
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Shaina Moats

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Yes, that is correct. It's something Christina is working to correct and will hopefully have updated soon.
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Taylor

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Thank you for the help, girls :)

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