Sponsors Beware!

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Issue has been inactive for three months.

I have to say that I am more than disappointed in Compassion when it came to the completion of my child's time in the program. I found out that my child's time in the program had ended by getting a letter from a "supposed" person of her community/school telling me how positively I had impacted my  child. The letter wasn't even from my child, who I have sponsored around 15 years. I then took it upon myself to contact  Compassion & was informed that yes, my time as her sponsor had ended & that I should receive a packet in the mail. I finally got a letter in the mail saying to call & that I could send a final letter & that maybe I would receive a letter in return. Meanwhile, I  was then charged 2 more months of sponsorship fees. On top of all of this frustration, I get a packet in the mail talking about sponsoring another child & didn't read it because I have no interest in this organization now.  At the bottom of  this letter, it has the audacity  to say if I do not respond, that they will automatically enroll me in sponsoring this child that they have chosen for me. I am literally shocked that an organization that uses the name of Jesus operates like this. I am so sad that I have lost contact with my child, Kamanzi, but do not trust you all to actually get her a final letter. Sponsors beware and more informed than I was when it comes to your child's completion date!
Photo of Beth S

Beth S

  • 3 Posts
  • 0 Reply Likes
  • Angry & Betrayed

Posted 1 year ago

  • 1
Photo of KristenH

KristenH, Champion

  • 1111 Posts
  • 687 Reply Likes
I'm not understanding your issue. As a sponsor who has had children complete the program, I am trying to figure out what it is that you think Compassion has done wrong. When a child completes their time in the program, Compassion lets the sponsor know. (The projected completion date is found on your account - usually several years before the child graduates) A final letter is sent out - either by the child or project staff - and you are welcome to send a graduation gift and final letter.
After your child leaves, Compassion sends out a new child for you to consider and you have the ability to accept the new sponsorship, or decline it.
If you believe you paid for 2 months after your child graduated, why not just call Compassion and ask for a refund? And while you are talking with them, be sure to ask for a release form that will release your contact info to your sponsor child if you're hoping to continue communication. Just remember, Compassion can't facilitate that contact anymore.
Photo of heather o

heather o

  • 362 Posts
  • 264 Reply Likes
Beth, I sorry you feel like you weren't notified sufficiently of your child's completion. The estimated completion date is on each child's profile on the child's profile tab near the bottom of the page under schooling. Completion dates are estimated and depend on the young person's progress in the program. The field staff notify country staff who in turn notify Compassion who notified the sponsor. This can take a couple of months for these steps to process. Compassion has to rely on the field staff for these notifications because they work directly with the children; it is impossible for Compassion to track this for all the children in all of their countries. We as sponsors need to keep up with these things as well, they can't do everything for us. I assure you they will do everything possible to get your final letter to your child.

As for sending another child for your consideration, that is the policy based on the majority of sponsor requests. If you sponsored this child for 15 years, had what sounds like a great relationship with them why suddenly completely turn your back on Compassion because of this? I know it is disappointing, but the information on completion date was available on sponsors' account and it is policy is children age out at 22 in most countries and 18 in others unless they complete the program early.
Photo of Beth S

Beth S

  • 3 Posts
  • 0 Reply Likes
First of all, my child did not complete the Compassion program, she aged out . The so called "completion date" I was given online was different from the one that actually happened. I was told not to call ahead, that they would send a packet out in plenty of time. This post is not to argue or really for debate, it's more for warning. I was a major fan of Compassion up until this happened to me. They couldn't even give me the common courtesy to let my child of 15 years write me a farewell letter. I was also told that that since my child is no longer a part of their program, there is no certainty that they would get my final letter or gift. So defend all you want, I hope the same thing doesn't happen to you.
(Edited)
Photo of KristenH

KristenH, Champion

  • 1111 Posts
  • 687 Reply Likes
Not defending here. Just trying to understand since I've been through completions, graduations, unexpected leaves and even a death of a Compassion child. Regardless of the reason from departing, I've always gotten a final letter from staff or the child.

They do give all the children the opportunity to write a final letter - if they're able. Your child may not have been around to write a final letter.

They always do their best to deliver that final letter, but if your child moves from the area there isn't much they can do. I would reccomend sending it, its very possible they'll get it to your child.

I'm sorry that you're upset and that you feel you weren't given enough notice. I'm sorry that you didn't get a letter from your child, regardless of the reason why. I know it's hard to end that relationship., and will be praying for you. like I said in my previous post, you can request to release your contact info to your child. Ive done that before.
Photo of Beth S

Beth S

  • 3 Posts
  • 0 Reply Likes
Thanks Kristen. I appreciate the prayers & sorry if I came off as harsh previously. I am still trying to understand myself. I was told several different stories each time I've called. I tried to get ahead of the game & get my child a letter & gift in time to assure that I would get a final letter from her too. I did get a letter from someone at the center, but it's just not the same. When I asked the representative about the release I was told that was an awful idea & that they definitely don't recommend doing that. Have you had okay experiences with that?
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Beth,

I sincerely apologize that you have had such a bad experience as a sponsor. I am so sorry that you feel so angry and betrayed by us. :( I know that it is tough to lose a child, regardless of the reason they left the program. I am so sorry to hear that our assistance in this transition has been less than satisfactory. We try to be as compassionate and empathetic as possible in every interaction as a reflection of our name and in reverence for the God we serve. I am also very sorry that you have been told different things at different times when you have called. That is unacceptable. I tried to look up your account so that we could provide some more training for our representatives but your name is very common and I couldn't locate your account by your email address. We would be very grateful if you could post your sponsor number or your previous child's ID number so that we can correct this for future sponsors.

If I could, I would like to clarify a few things. You are absolutely welcome to send a final letter and gift to your child up to three months after they left the program and we will do everything we can to deliver the letter and gift to your child. The only instance in which we are not able to send a gift or letter would be if your child moved. Your child is always welcome to send a final letter, but sometimes if the family moved suddenly or the child is done with the program, it can be difficult to get them to write the letter.

We do discourage continued correspondence outside of Compassion, mostly because it involves giving out your direct contact information and we will no longer be involved in the correspondence process. We have seen some wonderful experiences of continued contact but also some really awful ones. Basically, we can't guarantee that everything will go okay and we want to be upfront with you on that. However, we will absolutely facilitate getting you in direct contact with your child. If you are interested in moving forward with this, we even have an online form to release your contact information to your child. 

Lastly, I just have a question for you if I may. Do you have any feedback on how we could have better served you in this transition? What would you recommend we do to improve this whole process? What would have really tipped you over to confidence and satisfaction with us as an organization? We really want to do better and relish the chance to improve our program. Thank you in advance for your feedback.

This conversation is no longer open for comments or replies.