Sponsorship cancellation

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved.

I would like to cancel my sponsorship. Sponsor Number: 02428565 . Thanks!
Photo of Lydia

Lydia

  • 3 Posts
  • 0 Reply Likes
  • privileged to have such experience with you all for the past few years!

Posted 1 year ago

  • 1
Photo of Lydia

Lydia

  • 3 Posts
  • 0 Reply Likes
Also, since I have moved back to my home country and never got a chance to change payment setting, I have an overdue payment in the balance. At the same time, because I did autopayment in the past, I have an overdraft issue with the bank I used for autopayment. Is it possible to pay me back for the most recent payment? Thanks!
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4932 Posts
  • 1090 Reply Likes
Hi Lydia! I am so sorry that you need to cancel your sponsorship. If this is due to financial concerns, Compassion is able to help you temporarily by covering your support through November, the missed donation included. This is a gift; there would be no need to pay it back at any time. If you still need to cancel, please do let me know. You certainly can make up for the missed month of donations before canceling if you would like. I can process the donation for you. Let me know either way how you choose to handle this situation so that I can take care of your sponsorship!
Photo of Lydia

Lydia

  • 3 Posts
  • 0 Reply Likes
Hi, thanks so much for your offer but considering my financial status at the moment, it'd be wise to cancel my sponsorship. May I also have the refund for September? I'm really sorry but my bank is charging me overdarft fees because of the insufficient amount on my balance. Thanks!
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Lydia, please rest assured that I have taken care of cancelling your sponsorship of Anjelina, and you should receive a confirmation in the mail within two weeks. I have also requested to have the $45 for September refunded back to your card on file, and this may take 3-5 business days to be processed. I'm so sorry you won't be able to sponsor Anjelina any longer, but I pray your financial situation improves. If you would like to sponsor another child in the future, we would be blessed to partner with you. God bless you!

This conversation is no longer open for comments or replies.