Sponsorship Charges

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  • Updated 5 months ago
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Hello! I was charged $114 for the month of June. I had prepaid last month for 2 out of my 3 children so I was only expecting a $38 this month. Would you be able to look into this for me? Did I do it incorrectly?

Thank you!
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Abby

  • 36 Posts
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Posted 5 months ago

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Leah, Employee

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Hello Abby, I am really sorry that $114 was processed on your credit card, instead of the $38 that should have been processed. This was an error on our part and you did everything correctly. I have submitted a request to ensure that the $456 contribution that you made for both Andrea and Suzane is applied correctly. I have also requested that the $76 be refunded back to your credit card. I have changed your automatic recurring contribution pull date for both of these children to resume beginning on, June 10, 2019. I appreciate your patience and understanding. 
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Abby

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Thank you, Leah, for looking into this for me! I appreciate it! 

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