Sponsorship ended- can't view?

  • 5
  • Idea
  • Updated 6 months ago
  • Planned
Hi!
I sponsor three children of my own and I got my mom to sponsor one as well. Sadly the mother's child ended or (not sure exactly why yet) stop receiving help from Compassion or didn't want the sponsoring help.... Question is as the my mom no longer is now sponsoring the child, but why are non of all the correspondence is not there no more?? If that was me, I would be heart broken so upset that ALL OF MY LETTERS & PICTURES are gone! Even thou yes have a print-out hard copy but what if am talking to someone about it and want to show them letters, pics, and etc. and nothing is there. Like that's my memories I have and it's gone. My mom is not too into computers so she doesn't understand what am saying but I went into her page and nothing was there, blank like if they never wrote to each other. I think if the family stops the sponsoring, we as the sponsors should still have access to any old letters and etc. it's just upsetting when I went into the my mom's page and no letters. :-(
Photo of Stephanie R

Stephanie R

  • 3 Posts
  • 1 Reply Like

Posted 2 years ago

  • 5
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Official Response
Hi Stephanie! Thank you so much for reaching out to us. I am so sorry that your mother lost her sponsored child. I know it is really difficult to lose a child, whatever the reason or circumstances. I am so sorry for her loss. I also want to apologize that her letters and pictures are gone from her My Account. Regrettably, we are in the middle of a system upgrade and are not able to list the letters for online viewing once a child leaves the program just yet. Please rest assured that these letters are not lost forever. We are working right now to be able to offer the ability to view children's letters even after they leave the program on the My Account. We hope to offer this feature soon, and when it is available, she will be able to view her previous child's letters on her account. I am so sorry that in the mean time they are missing, as I know she is probably grieving the loss of relationship.