Sponsorship ended- can't view?

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Hi!
I sponsor three children of my own and I got my mom to sponsor one as well. Sadly the mother's child ended or (not sure exactly why yet) stop receiving help from Compassion or didn't want the sponsoring help.... Question is as the my mom no longer is now sponsoring the child, but why are non of all the correspondence is not there no more?? If that was me, I would be heart broken so upset that ALL OF MY LETTERS & PICTURES are gone! Even thou yes have a print-out hard copy but what if am talking to someone about it and want to show them letters, pics, and etc. and nothing is there. Like that's my memories I have and it's gone. My mom is not too into computers so she doesn't understand what am saying but I went into her page and nothing was there, blank like if they never wrote to each other. I think if the family stops the sponsoring, we as the sponsors should still have access to any old letters and etc. it's just upsetting when I went into the my mom's page and no letters. :-(
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Stephanie R

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Posted 3 years ago

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Susan

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Official Response
Hi Stephanie! Thank you so much for reaching out to us. I am so sorry that your mother lost her sponsored child. I know it is really difficult to lose a child, whatever the reason or circumstances. I am so sorry for her loss. I also want to apologize that her letters and pictures are gone from her My Account. Regrettably, we are in the middle of a system upgrade and are not able to list the letters for online viewing once a child leaves the program just yet. Please rest assured that these letters are not lost forever. We are working right now to be able to offer the ability to view children's letters even after they leave the program on the My Account. We hope to offer this feature soon, and when it is available, she will be able to view her previous child's letters on her account. I am so sorry that in the mean time they are missing, as I know she is probably grieving the loss of relationship. 
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Marci L. Ficht

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That's awesome! I would love to be able to access Arthur and Gadiel's letters! I will keep checking. 
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James Wartian Jr

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This reply was created from a merged topic originally titled Online access to past sponsored children would be very beneficial.

When India shut down, my child in India suddenly disappeared off my profile. I no longer can see the letters online. Many people today are going paperless. Can past sponsored children be accessed through my account? This would be a very helpful feature.
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Madison

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Hi James, 

Regrettably, at this time you are not able to view the children who have left Compassion's program on your My Account. We do hope to have this feature in the future, but now this is not possible. I am so sorry about this! :( 
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John

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This reply was created from a merged topic originally titled Photos by email.

Is there a way to automatically receive photos from letters and profiles without having to ask for them? If not can this be incorporated?
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Christina, Employee

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Hi John! Thank you so much for your great suggestion and feedback! Sadly, we do not currently have a way to automatically send you pictures from letters or the full resolution jpeg of profile pictures. However, we do automatically send physical copies of your child's photo updates every 24-26 months :). This is a great idea though! Thank you :). 
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bulldogmama

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It has been a year since this issue was discussed and apparently it has not been resolved yet.

I was recently informed by letter that my sponsored child moved and that he was no longer in the program. When I went online all his letters (and my emails to him) were gone! I can understand you not wanting to take up storage space forever but why not keep letters online for at least a month or two to let sponsors download them if they want?

Luckily I received paper copies of my child's letters as well but this is really a poor way to end sponsorship.
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Sarah Heacock Schreffler

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I’pif they were to implement this I’d want it to be clear the child has left the program. The first way I find out a child is gone is when they are off my account. If the kiddo was still there I can see a lot more confusion happening and people feeling like compassion was not being honest, etc. when I receive letters I print the. To pdf and still have electronic copies regardless.
(Edited)
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Shannon Massey, Employee

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Hi bulldogmama, 
Thank you so much for taking the time to provide us feedback about this process we currently have in place! We truly appreciate hearing from our supporters on these types of things so that we can continue to become better and serve our children and sponsors to the best of our ability. 
To be completely honest, this is feedback that we have heard before. The issue is that our program we currently use is not able to be modified to make this change. However, I know that our web team has taken this feedback into consideration. We hope that one day we will be able to develop a system where you would still have access to photos and letters for a little while after your sponsorship had ended. Please just know that your feedback is very helpful and one day we hope to be able to implement something like this! 
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DEBBIE WILSON

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I am dealing with this and am very upset. My child was taken off without notification via mail or web until i was sent an email of a new child assigned to me. We sponsored our child many years and then nothing. No goodbye. No warning . I have been upset since i got the email. No i dont want to sponsor another child. You at least need to warn sponsors to make hard copy or save all letters and photos because once they end your childs sponsorship boom nothing. Like they never existed. Not even a warning or goodbye from the child. Heartbreaking is a great way to put it. Im finished with compassion international. I will be writing a more personal grievance to explain in detail how emotionally frustrating this was to me. Debbie
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Madison

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Hello Debbie. First off, I am so sorry about your frustrations you are feeling towards your child leaving our program. I know this can be very hard since you have been sponsoring them for so long. You are able to send a final letter to them. You would need to mail in a letter to us with your sponsor number, their child number and the words Final Letter written at the top. You can send it into the address listed below. 

Compassion International
Colorado Springs, CO 80997

I did take a look and I do see that Rodolfo is writing a final letter as well. This may come from him or his project staff leader, but either way, you should receive a final letter. I will make sure that you are not sponsoring another child, and that in the future, if you do decide to sponsor with us again, that we would not ask if you want to sponsor another child once your child leaves the program. 
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Kara

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I can relate to the above comments.  I was called By Compassion after my child graduated from the Compassion Program at age 22 and told I could write a final letter and send a graduation gift.  As I go into my account online, the child's information is deleted, as if they never existed.  We have been in touch with this child for 15 years.  How sad to have his information gone.  Especially without any kind of warning.  I am disappointed that Compassion would have us build a strong relationship and then end it like this.  What must our child on the other end think.  How is that showing Christian love?  We currently sponsor two other children and I am now in doubt as to whether Compassion is fulfilling it's mission.  How can I trust that you are running a loving organization when you end relationships so abruptly.  -Kara
(Edited)
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Sierra, Employee

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Hello, Kara. Thanks so much for reaching out to us with this concern. I completely understand feeling abruptly "cut off" from your sponsored child. When a child leaves Compassion's program, their information is no longer stored in our database. This is why the final letter and gift have to be sent physically. I'm so sorry if that wasn't communicated to you. I can assure you that your sponsored child is aware that this time is coming, so they by no means feel neglected or abandoned by you at all. Does this help clear up your concerns, or do you have any other questions we can answer for you?
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Kara

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Why was I not told months beforehand that my child would be deleted from the program the day of his 22nd birthday?  It seems this is a common concern.  I can see from the feed that others have complained about this for at least two years.

How do I send a final gift to my sponsor child now?
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Sierra, Employee

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We used to send out reminders to sponsors when their child's graduation date was coming up, but this caused more confusion than it was helpful. Many sponsors read those notices as news that their child had already graduated the program, and then were upset and confused when we continued withdrawing funds from their account. We do always have a child's graduation date on file, which we're happy to give to sponsors, but even that date is subject to change, and children may leave the program without any notice due to moving, pursuing career opportunities, etc. Whenever a child leaves the program, they're not simply "deleted"; if they stay through the entire time they're scheduled to stay, then they know their graduation date is coming up, and if they leave for any other reason, it's entirely up to them.

If you want to send a final letter to your child, we ask that you send it as a physical letter, and please write “Final Letter” across the top of the correspondence, along with your child's name and child's number. Send the letter to Compassion's address below:
 
Compassion International
Colorado Springs, CO 80997
 
If you wish, you may also send a monetary gift along with that letter; any amount between $10 and $2,000 is accepted but not required.
(Edited)
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Lynn

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I called Compassion a few days ago asking if the person  I sponsor would graduate
in March since she is turning 22. They said she would and the last payment would be this month, Feb.. I signed on to pay, write her a final letter and all was gone. Her information,letters, the ability to pay and  to write to her was no longer available. This was not a way to end this after years. She wanted to come to the USA. Now there is nothing. There should be no bureaucracy here at the end. I stuck it out all these years with trust questions that where never satisfactorily answered now to end it all like this...where is the compassion for those involved, I feel like we were just a number .



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Sierra, Employee

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Hi, Lynn! I'm so sorry to hear about your disappointment in the way that your relationship with Merlanda ended. You are welcome to write her a final letter, and we would be happy to answer any specific questions that you have in regards to her graduating the program, or any of the questions you asked over the years that were never satisfactorily answered. In regards to you not receiving reminders that she was graduating, something I relayed to Kara earlier in this thread is that we used to send out reminders to sponsors when their child's graduation date was coming up, but this caused more confusion than it was helpful. How can we rectify this situation for you?
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Lynn

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I saw no reminders she would graduate.
I called to check if she would graduate. All deleted did not even pay final month. No canned replies!
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Kara

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Lynn,  I am sorry this happened to you as well.  I feel your sadness and disappointment.  It's a terrible way to end a relationship you've worked so hard to develop.  It also shows a lack of love and compassion.  I'm told that it takes quite the effort on Compassion's part to delete these files.  They go out of their way to end things this way.  I hope in the future they will reconsider.  

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Sarah Heacock Schreffler

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Compassion has deleted nothing (As you can find out if you request the letter you want.) They simply have disconnected the link between the child and the sponsor.  For whatever reason there is not the ability to keep a view ability without having the ability to send money/letters to the child in their current system.   OTOH, not that long ago there was no ability to view letters online at all. When a child graduated, you just stopped getting letters after getting the final letter.

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