Sponsorship Issues

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  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

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I contacted someone not to long ago about pausing our sponsorship due to finances and the arrival of a new baby. After the paused period we were supposed to start back at reduced monthly sponsorship at $19 per month. This apparently was supposed to start back today, which I didn't expect and on top of that the entire amount of $38 was removed from my account. How can we get this fixed? Sponsor #07399786
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Sarah Lewis

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  • Frustrated

Posted 2 years ago

  • 1
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Sarah, Official Rep

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Sarah, I sincerely apologize for the error that caused $38 to come out a few days ago instead of the $19 that we had told you would come out. I have submitted the request to refund the extra $19 that was pulled and have adjusted your account to show it as paid through October the way it was supposed to be. That refund should show up in your account within the next week. If we need to assist you further with a few months of support being covered, please do let me know! The next donation is currently set to pull on November 28th for $19.

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