Sponsorship Payment Hold Urgent

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  • Problem
  • Updated 3 weeks ago
  • In Progress
  • (Edited)
Hey there! So last month in December I requested that my payment for my sponsored child be rolled over into the month of January so that I could pay twice. Unfortunately, I am still experiencing financial problems. My payment is due tomorrow, which I completely forgot about because of school!! This is completely short notice but would it be possible to delay these two payments until January 31st. Thank you!
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Allison Freshley

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  • Stressed out

Posted 3 weeks ago

  • 1
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Allison! I am so sorry that we weren't able to answer your message over the weekend. Our office is closed on Saturdays and Sundays. Regrettably, the donation did pull this morning already. If you need me to refund it to you, I would be happy to get that set up but it would take several days for the donation to be placed back in your account. Let me know how I can best help you with your situation!