Starting an account

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  • Updated 2 years ago
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I signed up to sponsor 2 children about 2 months ago. I got the initial money withdrawn from my act but never got anything in the mail in regards to the children or how to access my online account. I have not seen the donation charge again as well. Is this normal? How do I know the children I choose are being sponsored through the program correctly?
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Isabela Telles

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  • worried

Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Isabela, we are so excited that you have chosen to love and support two children through sponsorship! Thank you for your heart to care for these children! Regrettably, we recently upgraded our systems and are seeing some significant delays in processing due to errors in this new system. That said, I was able to go ahead and push through the finalization of your sponsorships today. I am sending you your account information via email so that you can create an online account and manage your sponsorships that way. Additional information will be on its way to you in the mail. Thanks again for your partnership!
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William Batchelor

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me too.
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William Batchelor

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This reply was created from a merged topic originally titled I have sponsored a child and have not gotten any info on the info and next steps?....

I have sponsored a child and have not gotten any info on the info and next steps?
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Christina, Employee

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Hi William! Welcome to the Compassion family! Thank you so much for choosing to bless a sweet kiddo! I'm so sorry that you haven't received your welcome packet in the mail yet. I completely understand your eagerness to begin fostering your relationship with your child :). I'm happy to help you :). How did you sign up to sponsor? Do you know what your child's name and number is? 

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