Still can't get a person on the phone to figure out account

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  • Updated 3 years ago
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I just figured out that the number provided in my letter was incorrect by reading an answer given to another person who posted a blog question. The number on my letter was 800-366-7676...the correct number is 800-336-7676. Only problem is now, is that I can't seem to get ahold of a PERSON. This is so frustrating.
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Posted 3 years ago

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Photo of Jaymee Reyes

Jaymee Reyes

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This is exactly what is happening to me! I couldn't even find a working email on their site. I tried responding to the the account that emails me consistently but I'm not sure if that's an email that I can respond to. I'm trying to update my account information and can't log into my account on the website. I'm so frustrated because it's charging me a late fee but I can't do anything to fix it!
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Bonnie and Jaymee, I am very sorry that you were unable to reach us and for the frustration this has cause. I know phone trees can be very annoying. We also have been experiencing record volumes these last few days, but are doing the best we can to get to your phone call. That said, I am happy to assist you in any way I can! Please let me know how I can  help you.

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