Still have not received welcome package

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  • Updated 8 months ago
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I signed up about a month ago to sponsor a child, I was told through email that I should be expecting a welcome package in the mail in a few weeks- it’s just about been 1 month. How long does it take? I want my children to be involved in this with me and was looking forward to that package to share with my children. Having to rely on the information on my phone is not what I want to do, I would like to hand write the child and I haven’t been given the means to do so. I would appreciate any information regarding the package and how much longer it will take. It certainly did not take a month to process my payments.
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Janet

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  • concerned

Posted 8 months ago

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Shannon Massey, Employee

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Hi Janet, 

I am so sorry for the delay in receiving your welcome packet. I would like to look more into this for you so that I can give you an estimated delivery time. Can you please confirm for me, is Vitor Gabriel (BR052900199) the child you chose to sponsor? 
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Janet

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Yes he is.
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Sierra, Employee

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Thanks so much for confirming that for us! I see that the welcome booklet for Vitor was successfully sent to you on December 21st. In order to ensure we sent it to the right place, would you please send us an email to socialmedia@compassion.com confirming your mailing address? Because this is a public forum, we don't want to post that information here. :)

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